Tristan Shallow

Peruzzi Mazda responded

Craig, thank you for taking the time to share your feedback. We sincerely regret that your visit did not go as smoothly as you expected. However, we would like to clarify the situation, as an important detail was not included in your review. We did, in fact, agree to honor the deal you worked out with our sales manager. The issue was not the price or the terms it was the legal documentation required to complete your trade-in. The vehicle you were trading in is titled in your wife’s maiden name. This is not a problem, and dealerships handle this situation regularly, but Pennsylvania requires proper documentation before we can legally accept a trade-in under a different name than what appears on your current ID. According to state guidelines, to trade in a vehicle when the title is in a maiden name, one of the following must be provided. A driver’s license reflecting the maiden name or a marriage certificate or court order that links the maiden name on the title to the current legal name. This documentation ensures identity verification and protects both the customer and the dealership from title fraud or ownership disputes. When asked, you declined to provide any of the required documents. Without them, we are legally unable to complete a trade-in regardless of the deal that was already agreed upon. We truly understand how frustrating this was, especially after traveling a long distance with your family. Our intention was never to inconvenience you but to comply with state regulations that we are required to follow. If you would like to resume the purchase with the proper documentation, we would be more than happy to assist you and honor the deal as originally discussed. Please feel free to reach out to us directly so we can help resolve this matter. Thank you again for your understanding.