Tristan Feeney | Page 4

Our salesperson, Chris, was so professional, enthusiastic and knowledgeable, he made the whole buying process fun. He always responded to our questions quickly (even when it was his day off). He really knew and knowledgeable, he made the whole buying process fun. He always responded to our questions quickly (even when it was his day off). He really knew the vehicle inside and out and was always eager to answer our questions. Best car buying experience we have ever had! More

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I brought my new vehicle in for an oil change and tire rotation. When I was contacted that the work had been completed, the service manager said they had a hard time finding the key for the locking lugs o rotation. When I was contacted that the work had been completed, the service manager said they had a hard time finding the key for the locking lugs on my wheels.. When I asked him more about this, he told me that they could not find their master so they completely searched my vehicle. He said they went thru everything in the console and then thru everything in the trunk and glove box to find the key! I couldn't believe they would do this and especially during covid times. Why didn't they simple ask me for it. I was in the waiting room. Then I walked out to find my vehicle and had to hunt for it. I found it in the back parking lot. In the past they had not inflated my tires properly so I checked them and found 32psi instead of the 35psi that is recommended. Again, they can't inflate tires properly. I also found a large heavy socket sitting on the running boards. If this would have fallen off when driving, it could of done damage to my vehicle or go thru a windshield of another car. They were just then going to put my vehicle thru the car wash after I had told the service manager I had hand washed it the day before and did not want them to wash it. On the service order it says that they check all fluids and top them off. After I got home, I checked my window washer fluid and it looked like the level was down. I added about a half of a gallon of fluid to the reservoir. Again, they can't do what they say they are going to do. My experience with them today shows me that the Kline Service Department is completely incompetent and I will never use them again to perform any work on my vehicle. More

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Super friendly staff. Service done in time stated. Fabulous lounge to wait in, very spacious with great amenities! Service Rep Ivan greets me by name and recognizes that I drive a Rogue. Somehow, sa Fabulous lounge to wait in, very spacious with great amenities! Service Rep Ivan greets me by name and recognizes that I drive a Rogue. Somehow, salesman who I bought the Rogue from, Juan Guzman, always knows when I'm in for service and seeks me out for a greeting. Doesn't get any better than that! More

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We had a mystery battery draining/starting issue with our vehicle. Tristan and the crew were so kind and persistent in finding the repair need. Tristan took time to research even the smallest possibility. He vehicle. Tristan and the crew were so kind and persistent in finding the repair need. Tristan took time to research even the smallest possibility. He excelled at keeping us informed every step of the way. We would recommend him to anyone we know. You need more people with a positive attitude and a strong work ethic like he portrays. More

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great service, said it would be an hour they were less than that. I had my oil changed. The employees were so friendly, I will be back! than that. I had my oil changed. The employees were so friendly, I will be back! More

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Kline Nissan is the best place to go to buy a car and have it serviced. The service department is a great group! They understand your vehicle and make you feel supported. have it serviced. The service department is a great group! They understand your vehicle and make you feel supported. More

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I have been using Kline Nissan for automobile maintenance and repairs for nearly 10 years and have been nothing but satisfied. I trust the work they do, that they are honest with me about what I need done, and repairs for nearly 10 years and have been nothing but satisfied. I trust the work they do, that they are honest with me about what I need done, and that they have my best interests in mind with their recommendations. Tristan is absolutely outstanding and will always be my preferred rep for as long as he remains with Kline Nissan. More

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great Service I had an oil change and purchased new tires. Great help and advice on the tire selection and price from Tristan Feeney in the service department. I had an oil change and purchased new tires. Great help and advice on the tire selection and price from Tristan Feeney in the service department. More

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Service Appointment Tristan Feeney is a great service advisor. He was welcoming and explained everything well. The dealership is compliant with COVID-19 guidelines. I Tristan Feeney is a great service advisor. He was welcoming and explained everything well. The dealership is compliant with COVID-19 guidelines. I felt safe. More

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Wow! They really don't care about customers. At all. Never buy a car from this dealership. Actually thinking about buying a second new Nissan (now not from Kline)! We love our Nissan but that's a Nissan Never buy a car from this dealership. Actually thinking about buying a second new Nissan (now not from Kline)! We love our Nissan but that's a Nissan thing, not a Kline Nissan thing. The service department is dishonest and rude. I purchased extra services when the car was bought and now I'm stuck with having to take it there to have these services completed. Furthermore, they refuse to discuss with me what services I have and what I have used. Today's story: Service department said we could schedule an oil change and purchase a new car key which needs to be programmed, and it would be done in one hour. My husband arrived and was told the key takes 2 hours, oil change 75 minutes. My husband was on his lunch break so he could not stay two hours as the appointment was for one hour. I texted with the service "advisor" after he texted me and he basically didn't believe me that I was told an hour and doesn't know "who could have told you that". And then implied it was my husband's fault because he couldn't stay for two hours. When I replied that my husband has a job and can not just stay two hours when one was promised, he stopped communicating with me. Just silence and a refusal to communicate. So much for customer service! Also, in a previous experience I showed up, walked in and there are a bunch of guys on the phone who ignored me. You're not sure if you're just supposed to stand there or..? Go into the car sales area? No one greets you or gives you a nod so you know you've been seen, no place to sit and wait. Just stand there for several minutes in front of all of them until they decide to deal with you. In addition (in the past), we were told that we must give perfect scores on the survey Nissan sends or their job is on the line. Does corporate Nissan know that they pressure perfect scores from customers? A little courtesy would go a long way. Challenging me in texts and blaming my husband is not good business. And then refusing to continue to communicate just seals the deal that they don't care one ounce. They took a bad situation and escalated it to much worse. And still refusing to respond to me. I was waiting to send this review but since they refuse to talk to me, no need to wait. More

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