Tricia Hutton

This dealer has a 2/5 rating and that is too high. I scheduled an appointment for 7:45 am on 3 April 2025 many weeks in advance for RECALLS. When dropping car off I stated, "please fix all recalls". I scheduled an appointment for 7:45 am on 3 April 2025 many weeks in advance for RECALLS. When dropping car off I stated, "please fix all recalls". There was a diagnostic error on my dash, and I asked them to look into it, they focused only on the $2000 diagnostic repair (which my regular mechanic can do), but did not do the recall repairs on the axle. On Thursday afternoon, they called me about the diagnostics. For a 7:45 am appointment this call was many hours late. I approved a $2000 repair for the diagnostics, but no mention of any recalls took place. I never received a call on Friday to state my car was ready. On Saturday I CALLED the dealer, but no person could tell me where my car was or point me to a leader which could address these questions. I drive Lyft and Uber, and this was 3 days that Kings Ford had my car while I was losing income. I went to dealer and picked up car on Sunday- my fourth day without income. On Monday, their services manager threatened legal action against me for taking car off lot without his authorization. They do not care about people, only profits. They do not exhibit OneFord values or behave with any level of integrity, ethics, or customer service. Avoid this dealer and all others at Kings. I have not met a single person at Kings Ford which I would do business with again. Kings also shared my personally identifiable information without my consent to salespeople. In addition, I emailed a services manager and have received no response. More

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