Treyton Brown

I had the best experience, Abraham was friendly, professional and didn’t push me to buy anything that didn’t feel right with pushy sales tactics. I would recommend this dealership 100%. professional and didn’t push me to buy anything that didn’t feel right with pushy sales tactics. I would recommend this dealership 100%. More

Report | Print

The common thread throughout these concerns is integrity. We specifically chose Honda because of the trust associated with the Honda brand and because we wanted genuine Honda products and services. We reques We specifically chose Honda because of the trust associated with the Honda brand and because we wanted genuine Honda products and services. We requested Honda promotional financing through Honda Financial Services and specifically requested HondaCare coverage because we wanted products backed directly by Honda, not third-party companies. During the finance process, the Finance Manager stated that he would rerun the interest rate the following morning to reflect our credit qualifications, as we did not care which qualifying financing term was used. He assured us that he was “a man of his word,” and we trusted him to honor our request to obtain financing specifically through Honda Financial Services. Instead, we found ourselves in a situation where the financing did not reflect the promotional program we specifically requested and where documentation and verbal representations regarding HondaCare appeared inconsistent with the contract ultimately provided. We specifically requested the genuine HondaCare warranty and were assured by the Finance Manager that this was the product we were purchasing. A few days later, he even printed documentation showing that we had HondaCare coverage. However, after contacting both the dealership’s Director of Finance and Honda Corporate, we were informed that the warranty had not been submitted through HondaCare and instead appeared to be a third-party warranty plan. I possess documentation printed by the dealership showing HondaCare coverage, as well as the contract for the third-party warranty product. This has created the appearance in my opinion, of a bait-and-switch feel and has significantly undermined our confidence in the transaction. The financial impact is important, but the greater issue is trust and integrity. Customers should be able to rely on the representations made during the sales and finance process and have confidence that the products they specifically request are the genuine Honda products they ultimately receive. When that trust is broken, it raises concerns about transparency, accountability, and integrity. It is particularly disappointing to learn that, although the dealership operates under the Honda name and brand, the products ultimately provided may not have been the genuine Honda products that we specifically requested. When a manager says he a “man of his word” and for us not to worry, we imagine that would be properly rectified. As consumers, we reasonably expected that a Honda dealership would prioritize Honda Financial Services and HondaCare when those products were specifically requested. Instead, we found ourselves navigating third-party products that were inconsistent with our stated preferences and understanding of the transaction. This experience has left us questioning whether our requests for genuine Honda-backed products were given appropriate consideration and whether the transaction was handled in a manner consistent with the integrity, transparency, and customer trust associated with the Honda brand. We are asking Honda to review this matter not only to determine whether corrections can still be made, but also to ensure that the standards of honesty, integrity, and customer trust associated with the Honda brand are being upheld the to fullest intent of Honda brand. More

Report | Print

They were wonderful to work with. Made buying my car so easy. Love my CRV Made buying my car so easy. Love my CRV More

by lcw1250 Verified Customer Verified Customer

Report | Print

I love the people at Honda of Fort Myers dealership and especially the salesperson name Mouss. He is geniunely a great dude! I appreciate him for being him. especially the salesperson name Mouss. He is geniunely a great dude! I appreciate him for being him. More

Report | Print

Very satisfied with my purchase and sales team. Will highly recommend this dealership and John and Jefferson, great job guys! Will highly recommend this dealership and John and Jefferson, great job guys! More

by Miguel Verified Customer Verified Customer

Report | Print

I originally went in just for an oil change and wasn’t even planning on getting a new car. Benjamin approached me and asked if I had ever thought about trading in my vehicle. I honestly didn’t think it wo even planning on getting a new car. Benjamin approached me and asked if I had ever thought about trading in my vehicle. I honestly didn’t think it would work out because I was upside down on my loan, but he took the time to look into my situation and was able to get me into a really good deal. He was patient, explained everything clearly, and made the whole process feel easy and stress-free. I never felt pressured at any point. I really appreciate how he went above and beyond to help me out. I’m very happy with my purchase and would definitely recommend working with him! Thank you Benjamin! (I hope I spelled his name right ) More

by isabellbasulto Verified Customer Verified Customer

Report | Print

Clean environment. Polite employees. The lounge was very comfortable with a food or drink option right there. It was a very pleasant experience. Polite employees. The lounge was very comfortable with a food or drink option right there. It was a very pleasant experience. More

by JJOHNSON5530 Verified Customer Verified Customer

Report | Print

Treyton outstanding. Management/finance dishonest grifters who gives your industry the negative status it deserves. Management/finance dishonest grifters who gives your industry the negative status it deserves. More

by dennis.fixit1 Verified Customer Verified Customer

Report | Print

Everything was fine, nice facilities, the jeep gladiator is good, the financial guy did great job is good, the financial guy did great job More

by thomasbelliii Verified Customer Verified Customer

Report | Print

Thorough. Friendly. Focused. Accommodating. The staff provided a comfortable and thoughtful environment for my decision to purchase a vehicle. Friendly. Focused. Accommodating. The staff provided a comfortable and thoughtful environment for my decision to purchase a vehicle. More

by mformed Verified Customer Verified Customer

Report | Print