Trevor Jones

I called the dealership looking for the RX350 Lexus that I seen online. The conversation I had with the female that I spoke with was not so great. After asking her a few questions I saw she was not well ve I seen online. The conversation I had with the female that I spoke with was not so great. After asking her a few questions I saw she was not well versed in knowing the car. She asked could I come in. I said when my question get answered. She hung up, I called back and spoke with a gentleman and told him what happen and he said he knew who I spoke with and I said it seems that your dealership does not want to do business and he responded not with you and hung up. I would not deal with this dealership if they were giving away free cars. Why have people lost treating people with quality customer service. I was not irate with either one of these people. I do not understand!!! More

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Worst Customer Service Experience Trevor was rude and hung up on me today, while I was talking to him about my disappointment about how he could not honor a price he gave me the previo Trevor was rude and hung up on me today, while I was talking to him about my disappointment about how he could not honor a price he gave me the previous day. I would have came in that night but he told me I would get there pretty late and it would take a while to get paper work completed. So we discussed coming in the following day. I requested the GM,s phone number which he would not give to me. He also told me to stop talking several times as I speaking to him about the issue, which at no time did I curse at him. I have never been treated so rudely I'm my life. This is the worst experience ever and he lacks professionalism for a business to have him in a manager role. More

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Excellent Customer Service Just bought a CPO Kia Sorento and the customer service we received was outstanding. Rich Shinnick and Trevor Jones were amazing to work with, they kep Just bought a CPO Kia Sorento and the customer service we received was outstanding. Rich Shinnick and Trevor Jones were amazing to work with, they kept in touch with us through the entire buying process and the finance manager Angel Cooper was a pleasure to work with as well. I will definitely come back. Melanie and Chad Blake More

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We bought a previously owned vehicle Start to finish, everyone was great! Our Sales Consultant, Ian Kapplin, was excellent in every respect. When we are in the market for another vehicle Start to finish, everyone was great! Our Sales Consultant, Ian Kapplin, was excellent in every respect. When we are in the market for another vehicle, we will be contacting Koons first. Charles W. Business Owner Owings Mills, MD More

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