Trevor Balentine

Jones Ford responded

Thank you for your feedback. We’re glad to hear that Dylan provided attentive service and answered your questions throughout the process—that level of care is something we strive for with every customer. We do, however, sincerely apologize for the frustrations you experienced after your purchase. Your concerns regarding the fuel level, vehicle presentation, and the inconvenience of traveling between locations are all valid, and we understand how that impacted your overall experience. Additionally, we take situations like missing personal items in a trade-in very seriously and will continue to look into that matter. Your feedback is important to us, and we are actively reviewing these concerns with our team to improve our processes and communication moving forward. Please don’t hesitate to reach out directly so we can further address your concerns and work toward a resolution.

Jones Ford responded

Thank you for sharing your experience. We’re delighted Dylan and Chris provided that small town atmosphere and great value while helping you into your new Ford F-350. Congratulations on your first purchase with us, and we look forward to assisting you again.