Trent Gilliard

Consistently reliable. We've used this dealer shop for many years. We've bought many cats from them, and they have serviced all of them. We've used this dealer shop for many years. We've bought many cats from them, and they have serviced all of them. More

by susanchobart Verified Customer Verified Customer

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Some of, if not, the worst service I have ever had the displeasure of using. The center is slow, uncooperative, and made me realize that my extended warranty was completely worthless if due to the service displeasure of using. The center is slow, uncooperative, and made me realize that my extended warranty was completely worthless if due to the service being done at this location. More

by zackrules17 Verified Customer Verified Customer

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Very nice and helpful. Explained the work and cost upfront. Even when changes made they still stopped and had a discussion. Explained the work and cost upfront. Even when changes made they still stopped and had a discussion. More

by slbarnes28 Verified Customer Verified Customer

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They did a great job with figuring out a challenging electrical problem with my car and getting it fixed! electrical problem with my car and getting it fixed! More

by anthony_j_lucca Verified Customer Verified Customer

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Great customer service by the team and Ron! !! Highly recommend them!! I will return to do future maintenance on my Subaru !! Highly recommend them!! I will return to do future maintenance on my Subaru More

by Edgar velasco Verified Customer Verified Customer

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Great service! Quick and headache free. I’ll be coming back for more services! Thanks! Quick and headache free. I’ll be coming back for more services! Thanks! More

by shania.wellmann Verified Customer Verified Customer

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I can honestly say that Groove Subaru has always provided exceptional service to me. I especially appreciate Brett Tossie and his professionalism. He is always a pleasure to work with. exceptional service to me. I especially appreciate Brett Tossie and his professionalism. He is always a pleasure to work with. More

by Maria Verified Customer Verified Customer

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I always receive great and efficient service for my Subaru at Groove Subaru. They have a great service department. Subaru at Groove Subaru. They have a great service department. More

by briangreen Verified Customer Verified Customer

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CANNOT TRUST This shop will not honor the prepaid packages they sell you. I bought a package of three full service oil changes from the in-person staff at Groove Subaru on Broadway and by the third packages they sell you. I bought a package of three full service oil changes from the in-person staff at Groove Subaru on Broadway and by the third oil change they claimed the package was expired. I still have the agreement and no where does it say there is an exiration. What's worse is when speaking to the management there they hide behind some third-party company they claim provided this deal, yet I only spoke with in-person staff and was not given any info about any third-party involvement. They even tried to say that its my responsibility to contact this other company to resolve it. Dear Groove - if you work with another copany for anything and the customer only dealt with you then it is you that needs to work out those details and not make it the customer's problem. This was handled so very poorly and it could have been a very easy fix if you even cared about your long-time customers. From 2018 to 2024, and now we're done. More

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I’ve had my car in for repair numerous times because they didn’t fix it right the first time. Customer facing service is great but the workmanship not so much. The car still doesn’t drive correctly but they didn’t fix it right the first time. Customer facing service is great but the workmanship not so much. The car still doesn’t drive correctly but they say it’s great. Oh well. More

by flurry_films Verified Customer Verified Customer

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