Travis Palmer

Very fair and they will treat you like family and actually give you a fair deal unlike some other dealerships actually give you a fair deal unlike some other dealerships More

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Usually great, this time i did not like the swearing and loitering of employees out in the lobby/ waiting area loitering of employees out in the lobby/ waiting area More

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Best service department in Alaska! Trent is my service advisor he is professional, courteous and always there to help. The service department guys always take such good care of my Trent is my service advisor he is professional, courteous and always there to help. The service department guys always take such good care of my car and are there to get my questions or concerns answered. Highly recommend Thank you guys! Merry Christmas. More

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Great, honest and hospitality. They are super friendly and always helpful. I haven’t had a bad experience. They are super friendly and always helpful. I haven’t had a bad experience. More

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Unethical dealership in Alaska. 11/25/2024 I purchased a used Mercedes with 5,000 miles. When I went to look at the vehicle i decided it would be a good idea to trade in my ram tru 11/25/2024 I purchased a used Mercedes with 5,000 miles. When I went to look at the vehicle i decided it would be a good idea to trade in my ram truck to save money for gas. I asked if the sales man if the Mercedes had two keys and I was told yes. I asked for the car fax and the paperwork given to me reported that the vehicle had no damage and the previous owner took good care of the car with maintenance. After purchasing the Mercedes they only handed me one key, a just a few days with the Mercedes, i started to notice the car would take an hour to heat up in the morning. I let my sales guy know of the issues. Because the vehicle still has a manufacture warranty, the sales man, The sales manager, and the GM manager, told me they could not help me and I would have to take my car to Mercedes to get the vehicle worked on. I still have a 60 day warranty on the vehicle so they should be able to help me out but refused. After taking my car to Mercedes myself I asked for the service history of this vehicle and found out the vehicle had been serviced for front collision damage. The damage of the vehicle was never disclosed to me. I confronted the dealership of the damaged and they told me they did not know of the damage of the vehicle. With further investigation I found that the bmw dealership made repairs of the damage when they had possession of the vehicle. I asked for a refund and because they do not have a refund policy they refuse to help me. They discriminated me and mentioned my age when speaking to me about the decision I made when i signed the paperwork. I have to dive my 9 month old son that has medical conditions in a freezing car every morning and they have no sympathy for what they have done. I will be filing a consumer complaint to the state of Alaska for unethical practices and protecting my consumer rights. I’m providing all the screenshots so you guys can see for yourself. The dates of repairs and when the bmw dealership had ownership of the vehicle are listed on the car fax I received and service paperwork i found myself after I purchased the vehicle. The first screenshots are the false CARFAX I was given before I purchased the vehicle. I’m sharing my experience with the public in hopes this doesn’t happen to another person. Please beware of this dealership. More

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Treated me with the utmost respect and made the car buying process seamless. They provided me with new brakes and tires as the vehicle I purchased was in need of them. They promised to fix another issu buying process seamless. They provided me with new brakes and tires as the vehicle I purchased was in need of them. They promised to fix another issue and weren’t able to take care of it they gave me a discount off the car price. Jae was amazing! More

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I love the car ! And salesman, Alex spent two hours with me setting everything up so I can enjoy the technology right away. It would taken forever for me to do that. And salesman, Alex spent two hours with me setting everything up so I can enjoy the technology right away. It would taken forever for me to do that. More

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I was very happy with their service. They explained everything well, did a great job, and were very friendly bunch. They explained everything well, did a great job, and were very friendly bunch. More

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I don't even know where to begin, everyone at BMW is fabulous to work with! Greg is always very responsive, Phyllis is a wealth of knowledge, and Travis makes things happen. Everyone was friendly going fabulous to work with! Greg is always very responsive, Phyllis is a wealth of knowledge, and Travis makes things happen. Everyone was friendly going above and beyond ensuring that our purchasing experience was fabulous, answered questions until we had no more to ask and even was available outside of business hours! My husband and I appreciated Greg's, Phyllis', Logan's, and Travis' professionalism and time that was provided to us, thank you! More

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Shout out to Matt and Trent on the service side for being amazing and always helping us with our car needs! Also, shout out to Phyllis, Corey, Travis, and Robert on the sales side for always helping us with amazing and always helping us with our car needs! Also, shout out to Phyllis, Corey, Travis, and Robert on the sales side for always helping us with our next car. The BMW team is superb and awesome at what they do! More

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