Travis Nichols
Travis Nichols at City Automall Ford
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Travis Nichols

Pre-Owned Sales Manager

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.8
116 Reviews

Dealership Experience

4 yrs, 11 mos

Industry Experience

17 yrs, 4 mos

4.8

116 Reviews

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116 Reviews of Travis Nichols

June 14, 2024

Dealership Rating
Employee Rating

City Ford was able to help me with all my needs! They did an amazing job! More

by aliafindley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 14, 2024

City Automall Ford responded

We appreciate your positive review about your recent experience with us! We sincerely value your business and look forward to your next visit!

June 07, 2024

Dealership Rating
Employee Rating

Our salesman Zachary Ott was very nice and professional. He answered all of our questions and concerns not only in person but also through calls and texting. Would highly recommend. More

by CLHOLLOPETER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 10, 2024

City Automall Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 30, 2024

Dealership Rating
Employee Rating

They fixed a few issues with a used car I bought from them. They stood behind the vehicle they sold me. I will look at their inventory when I’m ready to purchase another vehicle. More

by lundgrenderek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2024

City Automall Ford responded

We are very happy to have provided you with such a positive experience! Until the next time we meet, take care!

May 24, 2024

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Employee Rating

The dealership and Ty was extremely helpful and diligent in the process of buying a new truck. More

by austinmansberger1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
May 27, 2024

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 01, 2024

Dealership Rating
Employee Rating

I have had nothing but trouble with the vehicle I purchased. First issue was it had the Ford “death wobble” on my drive home from purchasing it. When looking into what was causing this, it was noti More

by lundgrenderek
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Chad Morris, David Dau

May 04, 2024

City Automall Ford responded

We appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. We'd like the opportunity to discuss this with you. Please reach out to us at (260) 244-5111 at your earliest convenience to discuss how we can turn your experience into a positive one.

April 12, 2024

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Employee Rating

Zachary was incredibly friendly and helpful! He made sure I was comfortable throughout the whole process and answered all of my questions! More

by Elliottmm456
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zachary Ott, David Dau

Apr 14, 2024

City Automall Ford responded

We're happy you found our staff to be so helpful during your experience here at City Chevrolet. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 12, 2024

Dealership Rating
Employee Rating

I was handed a pamphlet and told all our cars come with this, fabric and paint defense, then I was charged $698 for it at signing. The charge was under “owe we” description (?) . I called the Warranty and More

by janelnapier
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Danny Roller , Collin Thomas

Apr 14, 2024

City Automall Ford responded

Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to us at (260) 244-5111 when you can so we can address this situation directly. Thank you and have a great day.

April 08, 2024

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Employee Rating

Overall I had a great experience here. Friendly, efficient and easy to deal with staff members. More

by Hewy8402
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zachary Ott, David Dau

Apr 11, 2024

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 01, 2024

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Employee Rating

We had a great experience with the purchase of our new Explorer. Everyone was very kind and professional, they even stayed well past closing to make this deal happen. I can only hope in the future when it More

by Rinker Explorer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Blake Byerly , Collin Thomas

Apr 03, 2024

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 30, 2024

Dealership Rating
Employee Rating

Ty made buying my first car easy. He was patient and very helpful when I came to pick up the car. Showed me how it worked and didn’t leave until i was fully educated on my new car. He More

by bitopower4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ty Preston, Danny Roller

Apr 02, 2024

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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