Travis McCarthy

Everyone that I dealt with was very helpful answered all my questions when I asked especially the salesman. I left the dealership feeling very confident. my questions when I asked especially the salesman. I left the dealership feeling very confident. More

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Gave me the best deal, made everything easy with no pressure. Will definitely come back for the next vehicle. pressure. Will definitely come back for the next vehicle. More

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I appreciate that nobody ever pressured me or made me feel uncomfortable. I was very surprised and impressed in how fast and smooth my truck buying experience was. feel uncomfortable. I was very surprised and impressed in how fast and smooth my truck buying experience was. More

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Very organized, professional and courteous in comparison to the rest of the competition. From Travis to Cory to John; they are all fantastic humans and treated me as a customer and were real and down to ear to the rest of the competition. From Travis to Cory to John; they are all fantastic humans and treated me as a customer and were real and down to earth. I didn’t feel pressured and they dug deep to find every incentive that was currently available to come to a deal. Unrushed and they made me feel like I was their most important customer. This is my third purchase from Herb Chambers and the difference is notable and real. More

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I custom ordered my new 2024 Jeep Wrangler here after finding the identical vehicle to what I wanted in the wrong color back in March. I test drove the vehicle they had in inventory, determined that I wo finding the identical vehicle to what I wanted in the wrong color back in March. I test drove the vehicle they had in inventory, determined that I would indeed be ordering the one I wanted, however I did inform them that my current vehicle was a lease that wouldn’t mature until December, so I would want my new vehicle later in the year, I asked them to not harass or contact me, and that I would definitely be in touch with them when the appropriate time to order came, THEY ABSOLUTELY RESPECTED MY WISHES! I ordered my jeep on July 29th, and was told it would take about 3-4 months for it to come in according to the manufacturer, however jeep did end up doing a “full send” and my jeep came in less than 6 weeks. My lease on my previous vehicle wasn’t over, but the sales team worked with one of their other dealers to get me out of my lease so that I could drive away in my new jeep. Jason White was top notch, he was highly responsive, attentive, and patient. I would absolutely work with him again. More

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The whole team was great Anabel worked very closely with me to help me get the car of my dreams. Will was dedicated to making the paperwork process easy, smooth and quick. Many people think the car buyin me to help me get the car of my dreams. Will was dedicated to making the paperwork process easy, smooth and quick. Many people think the car buying process is overwhelming but this team did a wonderful job to make it pleasant for me. Thank you! More

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This dealership helped me so much. I truly did not think I was going to be able to afford a car that I wanted and Shaneily helped me so much!! Great service. I truly did not think I was going to be able to afford a car that I wanted and Shaneily helped me so much!! Great service. More

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Everyone at this dealership is exceptional. Travis McCarthy the general manager is outstanding! The whole experience was wonderful. Travis McCarthy the general manager is outstanding! The whole experience was wonderful. More

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Herb Chambers Chrysler Dodge Jeep RAM FIAT of Danvers is a complete joke of a car dealership. Their staff is unhelpful and their prices are ridiculous. I submitted my contact information to the dealersh a complete joke of a car dealership. Their staff is unhelpful and their prices are ridiculous. I submitted my contact information to the dealership letting them know that I was interested in the vehicle. When I submitted my information, the dealership’s website showed a $12,000 discount to the MSRP. Soniayh from the dealership contacted me back the next day saying that the vehicle is “available and ready for immediate delivery”. I pointed out to her that the website shows that the vehicle is currently in transit to their dealership and asked her to confirm. She replied letting me know that I was correct, and that she would let me know once the vehicle is available. It seems that I, as a customer, know more about what vehicles are on their lot than they do. It’s a good thing I knew this because if I had taken her up on her offer to come in, I would have wasted my time going there only to discover that they didn’t have it yet. Eight days later (which seems like a long time for a vehicle to be in transit), Soniayh from the dealership contacted me again saying that the vehicle is now available and asked if I would like to come in for a test drive. Coincidentally, the $12,000 discount was now not mentioned anywhere on their website. Nonetheless, I scheduled a time to go into the dealership to see the vehicle in person and test drive it. When I arrived at the dealership, despite having an appointment scheduled, it seemed like nobody was expecting me. People included on the meeting invite were Steve, Lucas, Corey, and Soniayh, but I was set up with salesperson Joe when I got there, who is quite honestly the most low-energy car salesperson I’ve ever met. During the initial intake, he asked me several questions more than once, as if he had forgotten that he already asked. Joe then took me on the test drive, during which he didn’t seem to know much about the vehicle I was testing because many of his answers to my questions were “I don’t know” or “I think so but I’m not sure”. Also, during the test drive, he was sitting in the back seat and he appeared to be watching videos on his phone during at least part of the drive because I could hear the audio coming from his phone. My father was also with me on the test drive, and when he asked Joe a question, he took about two minutes to answer, likely because he was distracted by whatever he was watching on his phone. Back at the dealership, Joe brought over Will (presumably the finance manager) to discuss pricing. When I asked him about the $12,000 discount that had mysteriously disappeared from their website the day before they invited me in for the test drive, he knew nothing about it, and made many excuses placing the blame on me, saying things like maybe I was looking at a different vehicle, or a used vehicle, or that I was looking at a different dealership altogether, none of which were true. It’s truly sad that the finance manager wasn’t familiar with the dealership’s own incentives. When I explained to him that I was counting on that discount, which was clearly advertised on their website, the most he was willing to come down was $3,000, which is practically nothing off a vehicle that costs over $118,000, and a small fraction of the discount I was expecting. I’ve done my research on Jeep and I know their vehicles are not selling. I also know that Jeep is an unreliable brand and that I can get an actual luxury vehicle (Lincoln, Lexus, Cadillac, BMW, Mercedes, etc.) for the same price as they are asking for a Jeep. It’s a shame that Will was not willing to budge on the price (which is already overpriced compared to the competition). I would have liked to buy their vehicle, but if I’m going to spend well over $100 grand on a new car, I’ll just stick stick with an actual luxury car brand, and one that has a history of being more reliable than Jeep. More

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I am a repeat customer in from the manager to the technicians in the garage. Everyone in between top-notch always treat me with respect. I have least two cars and bought out another car on a lease, a technicians in the garage. Everyone in between top-notch always treat me with respect. I have least two cars and bought out another car on a lease, and I will most likely end up buying another vehicle from them, they treat me With the upmost respect, and why would I go anywhere else if I have it good there More

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