Travis Gokey

What could have been an easy/simple deal turned into the worlds WORST buying experience. Me and my dad were looking for a vehicle for my mom. This dealership had the EXACT vehicle that my father and I were worlds WORST buying experience. Me and my dad were looking for a vehicle for my mom. This dealership had the EXACT vehicle that my father and I were in the process of purchasing in Florida. I called Greenway Dodge in Anniston to see if the vehicle was still available. I was told the vehicle was still available and would I like to come view it. I set an appointment for an hour after the call since we had to drive from Birmingham. Upon arrival Monique greeted us. She was VERY nice and showed us the vehicle. We talked a little bit more about the vehicle and how its CERTIFIED PREOWNED. We decided that this was the vehicle we wanted but there were some damages we wanted taken care of. They agreed on fixing all the damages. We went into the dealership and offered $1,000 less than what they were asking. The "GM" said yes to the deal and ran my dads credit. They came back with numbers a bit higher than what we wanted to pay monthly but we decided to just do it because the car was "CERTIFIED PREOWNED". We enter finance to sign paperwork. While we are going over things the finance lady starts trying to sell us a warranty. I brought it to her attention that we didn't need one because the vehicle was Certified PreOwned. She communicates to us that the vehicle was in fact not certified. I show her where on there website it showed it was. She calls Monique in her office to confirm that the vehicle was in fact a Certified PreOwned vehicle. The finance lady then calls the GM into her office where he looks at me and my father and tells us the vehicle is not certified because he discounted it $1000. This was NEVER stated to us when we were talking numbers. He then looks at us and says it looks like we dont have a deal..... I then reply "IT LOOKS LIKE WE DONT HAVE ONE" and we walk out. As we walk out he xxxxx the deal up and throws it in the trash. When we got into the parking lot we decided to look on there website again to verify the info, when we noticed the price had dropped to what we offered. The vehicle still showed to be CERTIFIED. I text Monique (sales lady) all of the info and explained why I was upset/confused. She tells me to wait until the following day to see exactly what was going on. September 1st comes (the following day) and I recieve a phone call that they will do the deal with the vehicle being certified. She apologized several times and understood our frustrations. I told her we would only do the deal if they cleaned everything and repaired all of the damages. She said all of that would be done. We get to the dealership a couple of hours later to sign paperwork and we notice nothing had been done to vehicle. Monique told us her GM said they cant fix anything until all of the paperwork is completed. We said ok understandable. We told her the vehicle still needed to be delivered as we were not able to take it home ourselves. She said ok, and that she would deliver it the next day after everything was fixed. All paper work gets signed and we leave. (Disclaimer: Monique and the Finance Lady were VERYYYYYYYYY apologetic) The GM said absolutely nothing to us the whole time we were in the dealership. The following day comes and we have heard nothing. It's around 2:00pm so i decide to reach out to see what's going on. I don't receive a text message until 5:40pm stating that I needed to call the dealership to see whats going on. Today is now September 4th and we still have no car!! Now I have to drive all the way back out there (an hour drive) for the 3rd time to get the vehicle. That's 6+ hours of my time WASTED. WHAT EXACTLY IS THE PROBLEM HERE! ILL NEVERRRRRRRRRR BUY FROM THIS DEALERSHIP AGAIN. How can you have a GM in place that could careless about customer service/satisfaction. Customer service is definitely not there top priority at GREENWAY DODGE ANNISTON. More

Helpful 0

Report | Print

Jason and Dorthy are excellent workers , these are the people we need in dealerships , they have patience , great customer service and great work ethics . I enjoyed this place people we need in dealerships , they have patience , great customer service and great work ethics . I enjoyed this place More

Helpful 0

Report | Print

GREAT Outstanding customer service...it was a two day process and Travis treated me like family...when we ran into a few problems Travis was right there tak Outstanding customer service...it was a two day process and Travis treated me like family...when we ran into a few problems Travis was right there taking care of everything....GREAT JOB....and a hat tip to the finance guy Jason...great guy who walked me through the process and worked with me....I will definitely recommend them to anyone....I bought 3 vehicles and was more than satisfied Thanks again Travis John Knott More

Helpful 1

Report | Print

Toyota camry Travis was awesome! He was very thoughtful and helpful in the car buying process. I highly recommend him and university dodge to anyone looking for a Travis was awesome! He was very thoughtful and helpful in the car buying process. I highly recommend him and university dodge to anyone looking for a vehicle! More

Helpful 0

Report | Print

Liars First of all they do not post their prices online. The reason is to tell you one price on the phone to get you in to the dealership. Once there the pr First of all they do not post their prices online. The reason is to tell you one price on the phone to get you in to the dealership. Once there the price is increased tremendously. I was told to drive an hour and half and they would fill my tank if we could not reach a deal. Did not happen but I was somewhat at fault for this but with the other lies who knows. I would not recommend these guys to anyone! More

Helpful 2

Report | Print