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Travis Cole
Travis Cole at Niello Volkswagen
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Travis Cole

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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5.0
169 Reviews
5.0

169 Reviews

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169 Reviews of Travis Cole

May 06, 2025

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Employee Rating

Staff was very nice and professional and seemed to enjoy their jobs and fellow employees. The visiting area was excellent with wifi and comfortable area to work. Coffee maker was excellent. More

by angiem354
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Recommend Dealer
Yes
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May 06, 2025

Niello Volkswagen responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 28, 2025

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Employee Rating

Again, Always a Pleasure working with the staff of Niello VW. I called Travis the day before my appointment and Travis explained to me exactly what I needed to expect. When I met him the next day with my c More

by HLANDY54
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 28, 2025

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 20, 2025

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I would definitely return to this dealership to purchase another car. Everything from the sale of the vehicle to the servicing has been top-notch! More

by wendy.nugent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Brent Cooper, Steve Timmel

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Apr 20, 2025

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 13, 2025

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Great service and knowledgeable staff. Performed quickly and our car is good for another 10K miles. More

by rob71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Brent Cooper

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Apr 13, 2025

Niello Volkswagen responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 13, 2025

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Employee Rating

On time, painless, below agreed budget. Far exceeds expectations. I thought Prestige VW in Santa Rosa was impressive, but Niello has taken service beyond next level. More

by senorcarnage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Black

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Apr 13, 2025

Niello Volkswagen responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 05, 2025

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Friendly service could be a little faster but other than that it’s pretty good to me More

by homer_co01
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 05, 2025

Niello Volkswagen responded

Thanks for sharing your thoughts about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

April 03, 2025

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Great service. Speedy repair time. It was a very smooth transaction with great communication throughout the process More

by STEPHANIEDEBORAH907
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Recommend Dealer
Yes
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Apr 03, 2025

Niello Volkswagen responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 28, 2025

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Responsive service team, good intake process, nice perks like Uber, waiting area refreshments, car was. More

by donaldmar38
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Brent Cooper , Jacob Smull

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Mar 28, 2025

Niello Volkswagen responded

Donald, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 28, 2025

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Employee Rating

Brent was super greet to work with. He addressed the repair issue, checked for recalls, explained next service, and arranged for transportation back to my residence . More

by TomJA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Cooper

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Mar 28, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 15, 2025

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Employee Rating

Service writer was great and it’s fixed this time. Service department is also very good wish I was closer More

by dean.lagoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Do not remember names but great people

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Mar 17, 2025

Niello Volkswagen responded

Dean, Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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