Travis Cole

This is the only place that has ever worked on my VW Dune and I really like my car and I really like my car More

by charliebjflooring Verified Customer Verified Customer

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I don’t have to much personal contact with him, but he was keep me informed by text, and when I pick up my vehicle he approached me and asked if everything was okay and he was very polite. was keep me informed by text, and when I pick up my vehicle he approached me and asked if everything was okay and he was very polite. More

by NATY.1284 Verified Customer Verified Customer

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Great service & mechanical work top notch, A pleasure to work with, Keeps me up and running Thanks guys. work with, Keeps me up and running Thanks guys. More

by leagleton Verified Customer Verified Customer

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Great customer service Very nice and professional service respectful to customers needs done more and beyond service respectful to customers needs done more and beyond More

by mayst2002 Verified Customer Verified Customer

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I was provided excellent service and everyone was extremely courteous and helpful throughout my purchase. I would highly recommend Niello to anyone. My salesperson Steve went above and beyond from th extremely courteous and helpful throughout my purchase. I would highly recommend Niello to anyone. My salesperson Steve went above and beyond from the moment I walked into the showroom. Thanks. More

by LANELEWIS Verified Customer Verified Customer

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Great and pleasant experience with every staff member there, thank you all again for the best service I have experienced at a dealership. Highly recommend for anyone! there, thank you all again for the best service I have experienced at a dealership. Highly recommend for anyone! More

by Joe Jetta Verified Customer Verified Customer

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We had a recall and a 40K inspection. The call center (new) would not pick up the phone. When I contacted the service manager, I was told loaner vehicles were 1st come, 1st served. We The call center (new) would not pick up the phone. When I contacted the service manager, I was told loaner vehicles were 1st come, 1st served. We live >1 1/2 hours away. The recall was not our choice. The recall took more than a day’s work. We called a month in advance. We were told that we would receive a call a day before our appointment to confirm a loaner availability. Never received a call. We called in and were finally able to speak to the person in charge of loaners. Eugene. We were not on the list for loaners! But he said it would not be a problem. When a customer walks into the Service Department with an appointment and sits down, there is no recognition of the individual. At a minimum, a ‘hello, we’ll be right with you.’ Is what customer service requires. We understand that it is busy but such civility helps the customer endure a 20 minute wait. We have no complaints with our service rep, Travis, and the communication. More

by LAMB0 Verified Customer Verified Customer

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Free lift to work and back was great and given a loaner to drive awesome. to drive awesome. More

by donaldmar38 Verified Customer Verified Customer

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Got’r fixed and down the road. Nice to get this done professionally at Neillo Nice to get this done professionally at Neillo More

by redroverhd Verified Customer Verified Customer

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I had a great experience with the service I received and the staff was very attentive and helpful the staff was very attentive and helpful More

by BRENDANJIN Verified Customer Verified Customer

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