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Travis Cole
Travis Cole at Niello Volkswagen
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Travis Cole

Service Advisor

Niello Volkswagen

2701 Arden Way
Sacramento, CA 95825

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5.0
163 Reviews
5.0

163 Reviews

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163 Reviews of Travis Cole

March 28, 2025

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Employee Rating

Responsive service team, good intake process, nice perks like Uber, waiting area refreshments, car was. More

by donaldmar38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Brent Cooper , Jacob Smull

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Mar 28, 2025

Niello Volkswagen responded

Donald, we're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 28, 2025

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Employee Rating

Brent was super greet to work with. He addressed the repair issue, checked for recalls, explained next service, and arranged for transportation back to my residence . More

by TomJA
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brent Cooper

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Mar 28, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 15, 2025

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Employee Rating

Service writer was great and it’s fixed this time. Service department is also very good wish I was closer More

by dean.lagoe
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Do not remember names but great people

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Mar 17, 2025

Niello Volkswagen responded

Dean, Thank you so much for your excellent service review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 15, 2025

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Other than the second Lyft driver, it was a very pleasant experience. Thank you very much More

by CGSHACKEL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 17, 2025

Niello Volkswagen responded

Thank you for taking the time to share your thoughts on working with Travis and our team. We're glad to hear we delivered such a great experience! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

March 13, 2025

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Employee Rating

All of my interactions with this dealer were positive. Service agent was Flexible helpful ptofessional . Liked the text communication. More

by COHENCATHY
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Service Communication
Recommend Dealer
Yes
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Mar 14, 2025

Niello Volkswagen responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Niello Volkswagen, Cathy, we look forward to having you as a valued customer for many years to come! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 25, 2025

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Employee Rating

Great customer service, Good communication. Great job! Happy with the service. I would recommend anyone to Niello. VW. More

by Mr GP
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Workmanship
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Recommend Dealer
Yes
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Feb 25, 2025

Niello Volkswagen responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 22, 2025

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Employee Rating

Excellent service! Travis was helpful and on top of things! Thank you and I will recommend Niello for all your needs More

by kamom1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Feb 23, 2025

Niello Volkswagen responded

Thank you for the kind words for Travis and our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 21, 2025

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Employee Rating

Matthew is a great communicator. He checked in with me regularly about the car and what repairs were needed and when it would be finished. I am very grateful for his attention to det More

by VJMAPPRAISALS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ronald Stevenson, Matthew Wirth, Brandon Lamb, Brent Cooper, Steve Timmel

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Feb 21, 2025

Niello Volkswagen responded

Thank you for your kind words for Matthew and this review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Niello Volkswagen. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 14, 2025

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Employee Rating

I had a fantastic experience at Niello Volkswagen! Travis Cole and Brandon were incredibly friendly and informative throughout the process. They took the time to answer all of my questions and made su More

by ewagshul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Lamb

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Feb 16, 2025

Niello Volkswagen responded

Thanks for sharing about your experience with Niello Volkswagen. We appreciate your business and hope to see you again soon! Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

February 06, 2025

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Employee Rating

Service was great and timely. I appreciate Travis’ attention to the needed repairs. Thank you. More

by JOANC122
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 06, 2025

Niello Volkswagen responded

Thank you so much, Joan, for your excellent review! We are so glad that Travis had the opportunity to work with you, and we are thrilled that you found your experience with us here at Niello Volkswagen to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon Lamb Service Manager blamb@niello.com (916) 359-9927

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