Tracy Warren

Okay, I normally don't have any complaints at this dealership, but seriously, xxx! The General Manger just called a meeting with all the service staff while there is a waiting room of people waiting dealership, but seriously, xxx! The General Manger just called a meeting with all the service staff while there is a waiting room of people waiting for their vehicles being serviced! 🤬🤬🤬🤬 I should add that Tracy and the service staff here are awesome and the reason I utilize this dealership for service. It's the manager who needs a lesson in customer service. The service staff gets five out of five stars. More

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Excellent work and service provided. They were thorough and professional. They had to help clean up the mess caused by LaFontaine CDJR of Walled Lake. They were thorough and professional. They had to help clean up the mess caused by LaFontaine CDJR of Walled Lake. More

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In any ratings, the factual events and data matter. In this review, the key point is the attendant's behavior and the scheduling problem in which the dealership tends to ignore the customer's time. For In this review, the key point is the attendant's behavior and the scheduling problem in which the dealership tends to ignore the customer's time. For a top-dollar new car, you would expect decent service. We bought two cars, a 2017 and a 2021. Of course, cashing out was fast and speedy. But the problem shows up at the Service Department, the most important factor of owning a car, maintenance. The Kicks model came with a slight wind noise from the passenger side door while driving. When I reported it at the first oil change, the response from the shop was it will settle eventually. But it just got worst. After the third oil change, I asked for a schedule for this problem to be looked at. The attendance at the time gave a hint that the Nissan Engineer will be on site on a given date, so I accepted that date. When I arrived at the given time, 8 AM, on the scheduled date, the other attendant indicated that the other attendant does not know about the shop schedule, only the oil change schedule, so she took my car as a drop-off, rather than a scheduled one, and told me that there are three more cars ahead of me, and I have to wait. Oh, by the way, this dealer does not offer any rides, so you have to have a ride back home or from home. When I made an inquiry as to why I had to wait for three other cars ahead of me, since my car was scheduled, the response was: "well your call is a drop-off, and has to wait in line." when I stated: "then what is the scheduling for, isn't that supposed to hold a window for my car to be worked on?" the response was: I understand you are frustrated, would you like to have a coffee? I am so sorry that you are upset, I only work here." she kept repeating the same statement. I repeated again, that I am not frustrated, just asking what is the difference between a drop-off and a scheduled repair. The attendant got upset and said I only work here, let me get the service manager. Well, the service manager simply ignored what I indicated and explained to him about a drop-off vs. scheduled repair. My wife had to be late at work because she had to come by and pick me up, of course, the dealer did not care. I called after 3 hours, and no one responded to the call, and have to leave a message, still waiting for a response, to let me know what the status of the car is. Since the wind and noise are coming from the seat belt module, it made the problem a safety issue. So I called Nissan and filed a ticket for investigating this problem with the wind in the seat belt module. The bottom line, the service department is not worth buying a car from this dealership. Remember, buying a car takes a day or so, but maintenance is a long way before you exchange the car. I have bought 5 cars from Al Seara, in the past three decades, and the level of service has never been this low as it is in Nissan's service department. As a matter of fact, I exchanged the first Nissan car for a Honda from Al Seara. After 4 hrs, I called, and Tracy indicated that no mechanic has yet looked at the car! My car in spite of having a scheduled repair at 8 am, still sitting there with no prospect of being looked at. That was the message, and Tracy does not know when a mechanic would be available. When I asked why I was scheduled to bring the car at 8 am, the response was that the given time was just for drop-off time, not actual work. More

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