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Tracy Frank
Refer Me
12 Reviews
Born and raised in the car business. Have a deep love for all kinds of cars and trucks love the pre 70 stuff. Loves to fish, play paintball, play fantasy football. Traveling and spending time with my family. We love finding new casino's.
Read moreDealership Experience
1 yr, 1 mo
Industry Experience
36 yrs
Specialties & Trainings
Chevrolet Certified
12 Reviews
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12 Reviews of Tracy Frank
October 15, 2024
I will not answer these, bought a vehicle cash for 16,700 out.the door over 18,000 had too replace the tires out of pocket for 1,500 no spare tire another 200 no.key too vehicle and fab another 650.00.. out.the door over 18,000 had too replace the tires out of pocket for 1,500 no spare tire another 200 no.key too vehicle and fab another 650.00.. More
by GATOR373
Verified CustomerOther Employees Tagged: Ron Stratton, Eric Vargas
October 12, 2024
Everyone was very helpful and polite. Enjoyed meeting with everyone from service to out th Enjoyed meeting with everyone from service to out th More
by DAVEPENDERGRAFT
Other Employees Tagged: Ron Stratton, BRET MCDONALD, Mike Boner, Jessica Perkins
October 03, 2024
On Monday while we were on our way home from vacation the engine completely blew on our 2021 Chevy Trailboss LT with around 21k miles on it. We had the truck towed after hours into their service department. engine completely blew on our 2021 Chevy Trailboss LT with around 21k miles on it. We had the truck towed after hours into their service department. Dropped off keys with an explanation in their drop box. They got the truck in Tuesday morning and by Wednesday we had the full answer on what was wrong but unfortunately there was no ETA on a new engine - no fault to Windy on that at all. My wife and I got online and looked at their website to see if there was possibly anything in stock that we would be interested in and we definitely fell in love with one. Inquired on it Thursday. Spoke to Tracy and Ron - both were sympathetic on the situation and helped start the process. Ron gave us a great trade in value for the truck as it will be fixed under warranty. Things went fairly smoothly with the loan process - Jessica was super friendly and listened to any questions we had. We noticed later that night after we got home that the price on the loan for the truck was very different than what was listed online - when I brought this up to Tracy that next morning, he responded and let me know that he sent it to Ron and he would look into it. We were in contact with him later that day and he explained where he thought the pricing was different but he wanted us to feel comfortable with everything and would have Jessica look over it again and have us talk to her. When we talked to Jessica - I had showed her the screen shot I had of the pricing online that had the VIN and stock number on it from their website directly. She understandably needed to talk to Ron - took a little time because lets be honest - he's a very busy guy and we completely understood that! After Ron had reviewed all the information - he honored the online price! Jessica went to bat for us as well by making sure the loan paperwork didn't get processed without this being addressed and fixed - we were in that evening to resign paperwork. We are very happy with our purchase and every interaction we had with Ron and Jessica. They really took the time to listen and communicated what happened and why the pricing was different. They both saw us as people and not just another transaction for them, seriously so grateful to both of them! Thank you!! More
by tplatte922
Other Employees Tagged: Ron Stratton, Jessica Perkins
September 27, 2024
We were able to complete a somewhat complicated 3 way trade without complications. Salesmen were very accommodating. trade without complications. Salesmen were very accommodating. More
by DTHORLAKSO
Other Employees Tagged: Tracy’s boss was very good also. Forgot his name at the moment.
September 22, 2024
It took them a few weeks to even give me an estimated cost and they gave false info on what I needed to get repaired. cost and they gave false info on what I needed to get repaired. More
by cole.brand
Other Employees Tagged: Mike Boner
September 05, 2024
It was a pleasure to work with them days. Kept going got me to understand everything. And it was wonderful. Kept going got me to understand everything. And it was wonderful. More
by ELDRIDGESHEILA51
Other Employees Tagged: Ron Stratton, BRET MCDONALD, Joshua Munoz, Brad Bowers, Colin Montgomery, Aaron Palmer, Mike Boner, Jessica Perkins, Eric Vargas
August 23, 2024
Acceptable for service on your vehicle for an oil change and more other type service. and more other type service. More
by Bret.balog
Other Employees Tagged: Joshua Munoz, Brad Bowers, Colin Montgomery, Aaron Palmer, Mike Boner
August 06, 2024
Attentive, knowledgeable and helpful The staff was very professional and took a lot of time with meeting our needs professional and took a lot of time with meeting our needs More
by mrt4268
Other Employees Tagged: Ron Stratton
August 05, 2024
The dealership people from salesperson to managers were friendly and informative regarding my purchase of a new Corvette. They also have been very responsive to my questions since the purchase. I hi friendly and informative regarding my purchase of a new Corvette. They also have been very responsive to my questions since the purchase. I highly recommend this dealership!. More
by WEST.TM
Other Employees Tagged: BRET MCDONALD, Jessica Perkins
July 07, 2024
Colin and Bret were wonderful to work with. I felt they were very honest and personable. They got me the best interest rate possible and the 2017 Toyota 4Runner was in perfect condition. I felt they were very honest and personable. They got me the best interest rate possible and the 2017 Toyota 4Runner was in perfect condition. More
by SWELENOFSKY
Other Employees Tagged: BRET MCDONALD, Brad Bowers, Colin Montgomery, Mike Boner
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