Tracy Case
Tracy Case at Med Center Mazda

Tracy Case

Used Car Manager

Med Center Mazda

80 Drivers Mart Way
Pelham, AL 35124

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4.9
209 Reviews
4.9

209 Reviews

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209 Reviews of Tracy Case

July 23, 2025

Dealership Rating
Employee Rating

I was pleased with the service on my car. The person or persons who serviced it did a great job. I could tell the difference in how smoothly the drive was on my way home. More

by VCUNNING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

July 09, 2025

Dealership Rating
Employee Rating

Almost impossible to make the appointment. Three days for a response Service advisor said that it must be something I’m doing wrong. This was the 3rd time the front passenger power seat switc More

by stevensonb45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jul 15, 2025

Med Center Mazda responded

Hi there, Thank you for taking the time to share your experience. While we’re truly glad to hear you had a great experience with our sales and parts departments, we're very sorry that your time with our service department didn’t meet expectations. It’s certainly not the level of service we aim to provide, and we understand how repeated issues and long wait times can be discouraging. Regarding the loaner vehicle situation, we know how inconvenient that must have been and are reviewing how these policies are communicated and managed to better serve all our customers in the future. Your feedback is being shared directly with our service leadership team so we can make improvements where they’re clearly needed. If you're open to it, we’d appreciate the opportunity to speak with you directly and see how we might make things right. Please don’t hesitate to reach out to our GM, Chris Martin, at cmartin@medcentermazda.com. Thank you again for your honest review—and for recognizing the efforts of our sales and parts teams. We hope we can regain your trust.

June 19, 2025

Dealership Rating
Employee Rating

Quick &Easy finance with great customer service! Tracy and dewayne was incredibly helpful from start to finish! More

by Tommyreeceedwards
Recommend Dealer
Yes

Other Employees Tagged: Tracy Case

June 15, 2025

Dealership Rating
Employee Rating

Anthony was a very responsive, no pressure salesman. The dealership is spotless, the staff are friendly and they have an extensive inventory. More

by travis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Adam Eaves, Anthony Beaman

June 14, 2025

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Always great service at the dealership! In and out as fast as possible! Great staff. More

by smithlouis960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 13, 2025

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Employee Rating

The facilities were very nice. Appreciate the free drinks (usually not free at other dealerships). More

by jminner1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: DeWayne Williams, Todd Mayers

June 06, 2025

Dealership Rating
Employee Rating

Personable staff that is very helpful. Had to take car back a few days after purchasing; problem was resolved quickly. Excellent waiting area More

by sheliahammonds741
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Will Lastrapes, Todd Mayers

June 02, 2025

Dealership Rating
Employee Rating

Easy with great knowledge and friendly service. Will consider my next purchase at Med Center. More

by breinagel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

June 02, 2025

Dealership Rating
Employee Rating

Dewayne and Tracy made every step a pleasure! We absolutely love both vehicles we have purchased at Med Center Mazda More

by jaimetoner77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: DeWayne Williams

May 20, 2025

Dealership Rating
Employee Rating

They people over at Mazda from buying the car to servicing the car has been wonderful. Easiest experience of any dealership. More

by danielbcarlisle
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
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