Traci Roberts | Page 291

Friendly and Straight Forward My first experience with Tucson Subaru was a pleasant one so when I was shopping for a second car I went to Trent at Tucson Subaru. He was straight f My first experience with Tucson Subaru was a pleasant one so when I was shopping for a second car I went to Trent at Tucson Subaru. He was straight forward the first time I bought a car at Tucson Subaru and I knew he would be the same way when I needed an upgrade. We talked about my price range, my trade in and he listened to me. I mean really listened. He told me what he was going to do i.e. look at my trade, he then made a list of vehicles in my price range. I was interested in one of the Subaru's he had in stock but it was not available for me at the time and would be available later. Since I wanted a car now we went over the list. I expressed my interest in one car and that is what I was shown. From then on he went to work to get me a deal I could live with. I was not disappointed because I felt he was truly trying to help me. My definition of a good salesman is one who listens to you and tries to help you get what you want and need. He doesn't waste your time by getting your hopes up, or try to sell you what you really didn't want and he's straight forward. Aside from being a good salesman Trent is a good person and he looks out for you. He is a sincere person and makes you feel like you are number one. Sounds cheesy but it's true. When I went to financing, which is where I met Traci I again was not disappointed because like Trent she was also straight forward, no hassles, she knew what I wanted and she made the process easy, explained everything and was very friendly. I really only dealt with Trent and Traci, but my experience with them makes Tucson Subaru my dealership and I would recommend them and Tucson Subaru in a heart beat! Pat Carranza More

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Dare I say that buying a car this weekend was PAINLESS? Curt McHenry did a stellar job yesterday helping us purchase our first brand-new Subaru, a 2015 Forester, and we couldn't be more pleased with our gor Curt McHenry did a stellar job yesterday helping us purchase our first brand-new Subaru, a 2015 Forester, and we couldn't be more pleased with our gorgeous new car and the experience we had at Tucson Subaru. Curt was very thorough and approachable, he scheduled an appointment for us to come in and look at cars, and was open to us comparing two different models once we got there. Furthermore Curt was friendly, easy to talk to yet professional, and he was knowledgeable and patient as he compared features between the Outback and the Forester. He was above average in his adeptness about the product line due to his previous experience in the service department of Subaru. He was on time, efficient as we did the paperwork, and easy to follow throughout the purchasing phases. Traci was delightful to work with, as well, and she made the financial part of the deal palatable due to her equally-awesome social skills. It is unusual to find a business-minded person who can also put customers at ease when "talking numbers." More

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Wonderful Experience Purchasing My New Forrester! I worked with Steve Norris to purchase my Subaru Forrester and he was super helpful/kind and not pushy. He gave me the time I needed and answered all I worked with Steve Norris to purchase my Subaru Forrester and he was super helpful/kind and not pushy. He gave me the time I needed and answered all of my questions as well as my family's questions (which is a big task!) Steve even made arrangements to meet me after his normal working hours to better fit my schedule. Traci Roberts in finance was also awesome. She took the time to explain things to me (more than once when needed!) and really made me feel comfortable and confident in making my purchase. I appreciated her sense of humor and ability to help me understand the finance process. I love my Subaru Forrester and I'm so happy to be a part of the Subaru "family!" More

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Purchasing My New Forester I was very happy with the service provided in helping me purchase my new Subaru Forester. The sales person provided all the information I needed to m I was very happy with the service provided in helping me purchase my new Subaru Forester. The sales person provided all the information I needed to make my decision. After doing the necessary research, I believe I got the best price possible for the purchase. After the purchase the sales person provided me with excellent service introducing me to the car's functioning system. In addition he asked me to come back a week or so later and he would go over introductory information and answer any questions I may have. He set up my Bluetooth and assured me that he would be more than willing to take any calls I may have in the future regarding the car. I would highly recommend him. I was also impressed with the finance department. The finance officer clearly informed me of all the possible warrantee options. More

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Best purchase experience For a few years now I've been wanting to buy a new WRX. Finally decided to go for it, but can't deny I was very nervous to make such huge purchase. Tr For a few years now I've been wanting to buy a new WRX. Finally decided to go for it, but can't deny I was very nervous to make such huge purchase. Trent and Traci made my purchase experience so simple and stress free. Within a couple hours I was on the road with a big smile on my face! Thank you Trent and Traci for helping me get into my dream car. More

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Excellent experience from beginning to end From the moment my wife rode past the dealership on her bicycle to the moment we drove home in our new Outback, it was a delightful customer experienc From the moment my wife rode past the dealership on her bicycle to the moment we drove home in our new Outback, it was a delightful customer experience. Alan (the salesperson) was always helpful, never pushy, listening well, assisting us in finding exactly the new car we needed. Traci (finance person) was extremely competent and respectful, again guiding us without pressuring us in any way. The appearance of the facility is first-rate. We would be happy to recommend this dealership to any of our neighbors and friends. And we're really happy with the car! More

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Purchase of our new Forester Kevin spent most of the day with us, test driving cars, explaining al of the various features each vehicle has, and finally, helping us to finalize a Kevin spent most of the day with us, test driving cars, explaining al of the various features each vehicle has, and finally, helping us to finalize a purchase. Traci in finance made the actual purchasing process simple and pleasant. Then Kevin made sure we were all set with the manuals, and even synching our cell phones with the car. We drove away very happy. More

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outstanding service Ken was an absolute pleasure during the sales process. Traci was extremely helpful (and funny) during the finance process. The first truly GREAT deale Ken was an absolute pleasure during the sales process. Traci was extremely helpful (and funny) during the finance process. The first truly GREAT dealership experience I've had. They both really know how to make you comfortable and appreciated as a customer. More

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This place is awesome!! This is the best dealership experience I have ever had! Trent was the epitome of a non-pushy, low key and overall helpful sales person. I went in just This is the best dealership experience I have ever had! Trent was the epitome of a non-pushy, low key and overall helpful sales person. I went in just to do a test drive and have my trade in evaluated and left with the car I have wanted for years without feeling any pressure or uncomfortableness normally associated with the car buying experience. I was a little nervous as I went there alone, but felt completely comfortable and at ease after my arrival. From the test drive to the financing the experience was truly the best. Traci (financing) was very helpful and considerate in explaining my options without making me feel like I was locked into particular transactions or extra options. I would definitely go back here to purchase a vehicle again! More

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Very Happy Buyer Gil Warren is a consumate professional sales agent. He listened to what I said and then matched my needs exactly. Your company is fortunate to have Gil Warren is a consumate professional sales agent. He listened to what I said and then matched my needs exactly. Your company is fortunate to have him as an employee. There is nothing that replaces experience & wisdom. It was the best process in all of my new car buying experiences. Traci Roberts was amazing as well. They both helped me so much while being friendly and knowledgable. I love my new Subaru Crosstrek! The dozen roses was a very unexpected touch as I drove off in my brand new car. Thanks to all for making this an outstanding purchase. Kae Hunter 520-977-3565 More

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