Tori Grinzinger
Tori Grinzinger at Metro Lexus
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Tori Grinzinger

Lexus Master Certified Sales and Leasing Consultant

Metro Lexus

13600 Brookpark Rd
Cleveland, OH 44135

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5.0
178 Reviews

My favorite aspect of working here at Metro Lexus is helping my guests Experience Amazing by making their car buying process tailored to them!

Dealership Experience

4 yrs, 1 mo

5.0

178 Reviews

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178 Reviews of Tori Grinzinger

January 25, 2025

Dealership Rating
Employee Rating

Mike G and Tori were wonderful to work with. True Professionals. They were very helpful. More

by john
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Michael Gleydura

Jan 27, 2025

Metro Lexus responded

John, we are glad to hear that Mike and Tori were great to work with. Thanks for choosing Metro Lexus!

January 14, 2025

Dealership Rating
Employee Rating

Quality dealership friendly staffs will shop over there again if needed. Sorry can’t find any more ideas. More

by Vtspark56
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tysean Yorke

Jan 14, 2025

Metro Lexus responded

We're glad to hear you had a positive experience with our friendly team at Metro Lexus! We appreciate your feedback and look forward to assisting you again in the future.

January 13, 2025

Dealership Rating
Employee Rating

Tori was an exceptional sales person to work with. She kept us in the loop about everything that was going on to the great job coordinating the transportation to our house in Pennsylvania and made eve More

by cbfan86
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 14, 2025

Metro Lexus responded

Thank you for sharing your experience. It's great to hear that Tori and our finance team provided excellent service, but I'm sorry about the battery issue with your new car. We understand how frustrating this must be and appreciate your feedback on improving coverage options in such situations. We'd like to discuss this further with you directly. Would you please reach out to me directly? Thank you, Jeff Sustersic - General Sales Manager - 216-916-6000

January 08, 2025

Dealership Rating
Employee Rating

They are always willing to go above and beyond in a friendly and professional manner. More

by chicamel22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cordis Bunch

Jan 08, 2025

Metro Lexus responded

Thank you for reviewing Metro Lexus! We hope to see you again down the road!

January 01, 2025

Dealership Rating
Employee Rating

I went in for service on my 2021 Lexus RX350 F Sport and a 2023 Lexus GX was for sale. Tori Grinzinger was very helpful and I ended up trading in my RX 350 in and purchasing the GX that same day More

by jasonzemke
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 02, 2025

Metro Lexus responded

It's fantastic to hear that Tori provided such helpful service during your visit at Metro Lexus, Jason! We're glad you found the perfect vehicle and appreciate your trust in us. Enjoy every moment with your new 2023 Lexus GX!

January 01, 2025

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Employee Rating

Clean showroom, inviting and knowledgeable staff. I have always had a positive experience when visiting Metro Lexus More

by jasonzemke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cordis Bunch

Jan 02, 2025

Metro Lexus responded

Thank you for sharing your positive experiences with us at Metro Lexus! We're delighted to hear that our clean showroom and knowledgeable staff have consistently met your expectations. We are looking forward to welcoming you back soon!

December 30, 2024

Dealership Rating
Employee Rating

Tori and Metro Lexus were fabulous to work with. From test driving to purchase finally the pick-up I couldn’t have asked for anything more. Just a wonderful business and people. More

by smangol3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 30, 2024

Metro Lexus responded

We're delighted to hear that Tori and the Metro Lexus team made your experience fabulous from start to finish. Thank you for choosing us, and we hope you're enjoying your new vehicle!

December 30, 2024

Dealership Rating
Employee Rating

Tori was great to work with during the whole process very friendly and explained the many features of the car. More

by pjboater
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Dec 30, 2024

Metro Lexus responded

We're delighted to hear that Tori provided such a friendly and informative experience at Metro Lexus. Thank you for sharing your positive feedback, and enjoy all the features of your new car!

December 30, 2024

Dealership Rating
Employee Rating

Prior to coming to Metro Lexus my wife and I went to a number of other dealers. It's not that the other dealers were inferior, and not that the other salespeople we dealt with were unprofessional, its ju More

by rob burns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 30, 2024

Metro Lexus responded

We're delighted to hear that Tori and the team at Metro Lexus provided such a standout experience for you and your wife. It's wonderful knowing our approach made you feel valued beyond just a transaction. Thank you for choosing us, and we hope you're enjoying your new vehicle!

December 30, 2024

Dealership Rating
Employee Rating

Tori G. was very informative, courteous, and professional. She provided a good sales experience and was most helpful. More

by HARRISSC
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 30, 2024

Metro Lexus responded

We're delighted to hear that Tori provided you with an informative and professional experience at Metro Lexus. Thank you for sharing your positive feedback!

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