Tonya Sitkowski
Tonya Sitkowski at Matthews Nissan
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Tonya Sitkowski

Service Advisor

Matthews Nissan

3101 Vestal Pkwy E
Vestal, NY 13850

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4.9
352 Reviews

Dealership Experience

22 yrs

Industry Experience

22 yrs

Languages Spoken

English English

4.9

352 Reviews

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352 Reviews of Tonya Sitkowski

March 25, 2025

Dealership Rating
Employee Rating

Outstanding service department! I would never take my Nissan Frontier any were else! Thanks for taking care of my vehicle!!! More

by aallen40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Konecny

Mar 26, 2025

Matthews Nissan responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 22, 2025

Dealership Rating
Employee Rating

Very professional and thorough. I'm very comfortable in their waiting area while I wait for my car to be done. I can have a coffee or two and work while I wait. More

by fiedlert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 24, 2025

Matthews Nissan responded

Hi-Thank you for the 5 Star Review and your business!

March 15, 2025

Dealership Rating
Employee Rating

Willing to work with you. Because of that, I continue to lease and service my car there. More

by jonmorris8
Recommend Dealer
Yes

Other Employees Tagged: Andrea Barrett, Gary Van Patten

Mar 17, 2025

Matthews Nissan responded

Hi-Thank you for the 5 Star Review and your business!

February 26, 2025

Dealership Rating
Employee Rating

Was very pleased with the attention to detail and prompt service. She had everything ready for the service. More

by MLWINGARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Taft, Kurt Starner

Feb 27, 2025

Matthews Nissan responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

February 21, 2025

Dealership Rating
Employee Rating

I didn’t wait for the vehicle. It was dropped off the night before. I had two concerns and one was able to be addressed at the time. Quote was provided over the phone at an hour an More

by jrosado2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Taft

Mar 27, 2025

Matthews Nissan responded

Hi- Thank you for your feedback. Our goal is that every customer leaves satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach out to us at TellUs@matthewsauto.com.

February 20, 2025

Dealership Rating
Employee Rating

Great customer service and can always count on Matthews Nissan to have parts and get me in and out right away. Thanks Tyler. More

by Stephanie Fahs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Shuba

Feb 21, 2025

Matthews Nissan responded

Hi Stephanie- We’re so glad to hear you had a great experience with Tyler! Thank you for your business and the great review!

February 15, 2025

Dealership Rating
Employee Rating

Great service and everyone makes me feel like I am one of the family!Andrea and Tonya are always ready to help me with whatever is needed. I really appreciate everything they do!, More

by areyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrea

Feb 17, 2025

Matthews Nissan responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

February 12, 2025

Dealership Rating
Employee Rating

Great service department. Tonya is my service writer. She is always very friendly and helpful. i always get right in for service . The people are very professional and the ser More

by rfett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrea Barrett

Feb 13, 2025

Matthews Nissan responded

Hi- We’re so glad to hear you had a great experience with Tonya! Thank you for your business and the great review!

February 05, 2025

Dealership Rating
Employee Rating

excellent people to work with. made sure we were well informed i would highly reccommend them More

by jdevita0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2025

Matthews Nissan responded

Hi-Thank you for the 5 Star Review and your business!

January 21, 2025

Dealership Rating
Employee Rating

I went in not knowing what the issue was with the car. It was diagnosed very quickly and repaired quickly. As always, everyone there was great. More

by yettershawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Matthews Nissan responded

Hi, We're so glad to hear you had a great experience with our Service Department! Thank you for the 5 Star Review and your business.

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