Tonya Sitkowski
Tonya Sitkowski at Matthews Nissan

Tonya Sitkowski

Service Advisor

Matthews Nissan

3101 Vestal Pkwy E
Vestal, NY 13850

Contact Me
4.9
368 Reviews

Dealership Experience

22 yrs, 3 mos

Industry Experience

22 yrs, 3 mos

Languages Spoken

English English

4.9

368 Reviews

Write a Review

368 Reviews of Tonya Sitkowski

July 15, 2025

Dealership Rating
Employee Rating

Always a pleasant greeting and staff is very knowledgeable and friendly. Have a comfortable waiting room filled with beverages and snacks and a little area for kids to color. More

by jel41271
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Starner

Jul 17, 2025

Matthews Nissan responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

July 15, 2025

Dealership Rating
Employee Rating

Excellent communication and explanation of repairs of what they can and cant do. Will continue to bring my vehicles to Mathews service is done and done right saves so much time and money. More

by gfurman517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 17, 2025

Matthews Nissan responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

July 13, 2025

Dealership Rating
Employee Rating

Very pleased with the service! They made sure the repairs made were to my satisfaction. Everyone there is professional and courteous. Upfront pricing before any work is done. Getti More

by swestcott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Matthews Nissan responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

July 10, 2025

Dealership Rating
Employee Rating

Was very pleased with my service and the staff at Matthew’s Nissan were very pleasant and attentive. More

by dmd52a
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 14, 2025

Matthews Nissan responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

July 09, 2025

Dealership Rating
Employee Rating

Matthews was very kind to fit me in on such short notice when my tire went flat. My appointment was made with Andrea, but unfortunately I never saw her as Tonya swooped in when I walked into the service cen More

by bryanna1245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 10, 2025

Matthews Nissan responded

Hi Bryanna- Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize that your experience was less than perfect. We will take this as a learning opportunity for our team, and hope you will still give us the opportunity to serve you in the future. Have a great rest of your day!

July 01, 2025

Dealership Rating
Employee Rating

Courtesy, quality, and communication all great as usual - still best in Southern Tier Bob Cline More

by RCLINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrea Barrett, Matt Taft

Jul 07, 2025

Matthews Nissan responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

July 01, 2025

Dealership Rating
Employee Rating

Excellent service and wonderful people. Everyone treats you like your special and they want to make sure that you are fully satisfied with the service you expected. More

by cosmocatucci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Taft, Kurt Starner

Jul 07, 2025

Matthews Nissan responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

June 18, 2025

Dealership Rating
Employee Rating

Easy to deal with. on time and organized. Very informative and friendly. Good incentive s. More

by fcoleman1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Taft

Jun 19, 2025

Matthews Nissan responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

June 12, 2025

Dealership Rating
Employee Rating

Took care of problems with vehicle and were quick with responding and letting me know what was going on More

by KLEWIS14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kurt Starner

Jun 13, 2025

Matthews Nissan responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

June 11, 2025

Dealership Rating
Employee Rating

I’m happy with the service department and Tonya is an excellent representative of the company and wonderful to work with. More

by mmacdonald98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2025

Matthews Nissan responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

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