Tony Rogers | Page 15

Bryan College Station Toyota responded

We’re sorry to hear that you feel this way about your recent experience with us. It’s concerning to know that you found our parts overpriced and that your requested service was not completed. We strive to provide quality service and fair pricing, and your feedback is vital for us to improve. Please consider reaching out to our Customer Relations Manager at customerservice@purdygroupusa.com, so we can address your concerns directly and work towards a better resolution. Your satisfaction is important to us, and we appreciate the opportunity to make things right.

Bryan College Station Toyota responded

It’s great to hear that you’ve had such positive experiences with our service team! Knowing that our reps consistently do a fantastic job means the world to us. We’re grateful for your trust and happy to provide service that leaves you satisfied every time. Thank you so much for sharing your feedback!

Bryan College Station Toyota responded

It’s wonderful to hear that our service representatives were so helpful and that Cody went above and beyond with your truck! We take pride in our team’s dedication to providing excellent service and ensuring everything is left clean and neat. Your feedback means a lot to us, and we’ll make sure to recognize Cody for his outstanding work. Thank you for sharing your experience, and we look forward to assisting you again in the future!

Bryan College Station Toyota responded

It’s fantastic to hear that your scheduling experience was quick and easy! We’re glad to know that your vehicle was not only ready on time but also finished early. Our team works hard to provide efficient service, and your feedback confirms that we’re on the right track. Thank you for sharing your experience, and we look forward to seeing you again soon!

Bryan College Station Toyota responded

Hearing that everyone on our team—from check-in to the window washers—made a positive impression on you truly warms our hearts! We’re thrilled that Tony and the entire crew provided you with such courteous service. Thank you for sharing your experience, and we can’t wait to welcome you back for your next visit!

Bryan College Station Toyota responded

Thank you for your feedback. We’re glad to hear that your service experience has been satisfactory, but we’d love the opportunity to turn that 3-star review into a 5-star one. If there’s anything specific we can improve to better serve you, please reach out to our Customer Relations Manager at customerservice@purdygroupusa.com. We value your input and hope to enhance your experience in the future!

Bryan College Station Toyota responded

We’re thrilled to know that Tony and the team did a fantastic job with your service! Your appreciation means a lot to us. If you need any further assistance or have questions in the future, don’t hesitate to reach out. Thank you for choosing us!

Bryan College Station Toyota responded

We’re delighted to hear that you find our location convenient and appreciate the service reminders! It’s fantastic to know that Tony consistently reviews the vehicle inspection results thoroughly and offers valuable recommendations for future services. Providing you with clear and helpful information is our priority, and it’s wonderful to see that reflected in your experience. Thank you for sharing your thoughts with us, and we look forward to serving you again in the future!

Bryan College Station Toyota responded

We’re delighted to hear that you received great service from our knowledgeable team! It’s wonderful to know that Tony has made such a positive impression on you with his expertise and ability to address the maintenance needs of your vehicle. We’re proud to have him as part of our team, and your kind words truly highlight the commitment we strive for. Thank you for sharing your experience, and we look forward to assisting you again in the future!

Bryan College Station Toyota responded

We sincerely apologize for the experience your daughter had at our dealership. It’s disappointing to hear that the communication regarding the battery replacement and warranty was not handled properly, and we understand your frustration. We value our customers and want to ensure that everyone is treated with the utmost respect and transparency. We kindly ask that you please reach out to our Customer Service Relations Manager at customerservice@purdygroupusa.com. They would like to address your concerns directly and work towards a resolution. Thank you for bringing this to our attention, and we appreciate your understanding.