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Tony Perkins
Tony Perkins at Heiser Ford Lincoln
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Tony Perkins

Service Advisor

Heiser Ford Lincoln

1700 W Silver Spring Dr
Glendale, WI 53209

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4.3
44 Reviews
4.3

44 Reviews

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44 Reviews of Tony Perkins

November 09, 2024

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Employee Rating

This dealership has lost my trust. My car was not serviced properly. No one has contacted me about a new tire that I need. More

by VONLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Nov 14, 2024

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 03, 2024

Dealership Rating
Employee Rating

The sales and service department are both doing a great job. The service department will pick up and deliver your vehicle. They will even come out to your house or job nd work on it there. The sales proces More

by M.L.WEMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joseph Vicari Jr., Alex Serak, Chad Formico, Devin Spielman, Michael Wemmer, Bassim Farhoud

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Nov 04, 2024

Heiser Ford Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Ford Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

October 19, 2024

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Employee Rating

The dealership was very time efficient, the employees were very knowledgeable and helpful. Would recommend to others. More

by Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Quick, Alex Serak, Marco Villa, Lawrence Bledsoe, Tom Ikert, Gordon Custer, Michael Wemmer, Cowart Jason , Derrick Bey

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Oct 19, 2024

Heiser Ford Lincoln responded

Thank you for your very kind review, Austin. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Ford Lincoln. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

October 19, 2024

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Employee Rating

I been going to this dealership for over 20 years so I love it and they are very nice More

by MGLORIA896
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Alex Serak, Marco Villa , Derrick Bey

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Oct 20, 2024

Heiser Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

September 03, 2024

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Employee Rating

This was one of the worst experiences I ever had in my whole entire life! The fact that they had my car from January to August without really helping me much is wild to me, but you can’t find good service More

by f_shaquan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Quick, Alex Serak, Marco Villa, Lawrence Bledsoe, Michael Wemmer , Derrick Bey, Landon Hill

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Sep 04, 2024

Heiser Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

July 10, 2024

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Employee Rating

Was in and out. Even with a line! Faster than any of those "Stay In Your Car" Oil change places... Thanks again... More

by incredibledmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 10, 2024

Heiser Ford Lincoln responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

July 04, 2024

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Employee Rating

I feel as though it's unfair for the diagnostic fee not to go toward the amount that's charged if we as the customer actually have it fixed. More

by sakotarichmond
Recommend Dealer
No
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Jul 08, 2024

Heiser Ford Lincoln responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

June 28, 2024

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Employee Rating

Unconfessional when it comes to the staff. They kept my car for more than 4 days for a simple fuse check More

by Shawnell Johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: David Quick, Alex Serak, Marco Villa, Lawrence Bledsoe, Michael Wemmer , Derrick Bey, David Disch, Landon Hill

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Jul 01, 2024

Heiser Ford Lincoln responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

June 20, 2024

Dealership Rating
Employee Rating

Very pleasant. Work was completed on time and without any problems and cleaned the vehicle inside and out More

by gigl0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Gigl, Alex Serak, Marco Villa, Lawrence Bledsoe, Brian Crandall, Chad Formico, Tom Ikert, Keli Gastrow, Michael Wemmer

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Jun 20, 2024

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

June 13, 2024

Dealership Rating
Employee Rating

Exceptional service will definitely buy another car from Heiser Mercury Sure, honored to be one of their customers More

by lsipatrick
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: David Quick, Alex Serak, Marco Villa, Lawrence Bledsoe , Derrick Bey, David Disch, Landon Hill

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Jun 14, 2024

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

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