Tony Mercado

While I’m very happy with the vehicle itself, I was disappointed in the overall service experience at this dealership. As someone who has purchased many vehicles, including from non-luxury brands. I disappointed in the overall service experience at this dealership. As someone who has purchased many vehicles, including from non-luxury brands. I expected more from a Cadillac dealership, especially considering the prestige and reputation the brand carries. Unfortunately, this location did not live up to those expectations. At times, I felt like I was bothering both the salesman and the finance director. There was a noticeable lack of attentiveness and care throughout the process. When it came time to contact my insurance company, my salesman seemed more focused on socializing on his phone and with coworkers than assisting me. Eventually, I was left to handle everything myself, which was surprising for a luxury dealership. The overall service felt rushed and impersonal, far below the standard I’ve received from other dealerships, including ones representing more affordable brands. Cadillac is a luxury name, and the experience at this location simply didn’t reflect that. I hope this feedback is taken seriously and used to improve the level of service provided at Williamson Cadillac on 104 and US-1 moving forward. The vehicles are outstanding, now the service needs to match. More

by GRISYC82 Verified Customer Verified Customer

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Luis Sanchez is the man. From phone call till exit of the dealership. The Finance Guy (sorry I forgot his name). Excellent experience. From phone call till exit of the dealership. The Finance Guy (sorry I forgot his name). Excellent experience. More

by KAYLANMCLAIN Verified Customer Verified Customer

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Excellent service. He was amazing and very attentive to everything. Will definitely come back to him again. He was amazing and very attentive to everything. Will definitely come back to him again. More

by eveazel Verified Customer Verified Customer

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I am very happy about the attention and service, everything went very peacefully and smoothly. everything went very peacefully and smoothly. More

by VIVIANCASANOVA01 Verified Customer Verified Customer

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Excellent service by highly professional staff, very corteous an attentive. Special mention to Mr. Alberto Fernández and Mr. Laz Estrada. They go the extra mile to ensure you have full satisfaction. Ke corteous an attentive. Special mention to Mr. Alberto Fernández and Mr. Laz Estrada. They go the extra mile to ensure you have full satisfaction. Keep up the good job! More

by Alejandro de la Cruz Verified Customer Verified Customer

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This is an awesome dealership, where starting from the sales person Alberto to John @ service dept and Rolando in Finance are excellent. sales person Alberto to John @ service dept and Rolando in Finance are excellent. More

by MARILYN TORRECILLAS Verified Customer Verified Customer

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This week they resolved a tricky intermittent electrical issue in my 2008 Yukon. Mike McKesson provided excellent service, making sure the problem was resolved and provided transportation to and from the se issue in my 2008 Yukon. Mike McKesson provided excellent service, making sure the problem was resolved and provided transportation to and from the service center. I also just bought a Terrain from Williamson. Alberto Fernandez, Lionel Valdez, and Tony Mercado were extremely pleasant and professional to work with in completing the transaction. More

by Bswing Verified Customer Verified Customer

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is a great dealer, Vanessa very nice person and good vendedor , I recommend this dealer vendedor , I recommend this dealer More

by SERGIOM10 Verified Customer Verified Customer

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Ralph was friendly, helpful and knowledgeable. He was receptive and provided the solution we needed. He was receptive and provided the solution we needed. More

by LILY06 Verified Customer Verified Customer

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We had a great experience at the dealership, thanks to Luis Sanchez. He was attentive, professional, and took the time to answer all of our questions thoroughly. Luis truly listened to our needs and made Luis Sanchez. He was attentive, professional, and took the time to answer all of our questions thoroughly. Luis truly listened to our needs and made the process smooth and comfortable. However, our interaction with Mr. Mercado, the financial agent, was disappointing. He was rude and disrespectful, showing little patience or willingness to address our remaining questions during the paperwork process. While most of our concerns had already been clarified by Luis, the few we did bring up were met with dismissiveness. Mr. Mercado’s lack of professionalism and poor communication skills stood in stark contrast to the excellent service we received from Luis. More

by ECASTRORICARDO Verified Customer Verified Customer

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