Tony Lucero

Absolutely disgusted and disappointed. This is a REAL REVIEW... My entire family has been a Ford Family for years and for 10+ years we have been buying cars with Gaudin Ford. I have helpe This is a REAL REVIEW... My entire family has been a Ford Family for years and for 10+ years we have been buying cars with Gaudin Ford. I have helped my kids, friends, and colleague's out be recommending them to Gaudin. Shame on me. I won't' any more... Why? Well, here we go.... This past month, I bought 3 Cars from them. 2x 2023 Bronco Sports (1 of each of my kids) and 1 2023 Bronco WildTrak for my wife's 50th Birthday.... My credit score is 841, they tried to rip me off with a 10.99% interest rate. The told me the Director said they have to keep all loans with Ford Financing. The finance manager told me that he always adds 2% to the approved rate he gets approved for the buyer. Even in this rate challenged economy, I know what the rates are for Tier 1 credit consumers. I was pre-approved elsewhere for 5.17%. It was so difficult to get them to approve me to go somewhere else for financing because they were so concerned about themselves and not me, the customer. I did ultimately get approval to get financing outside of Ford Financing. Then, it's time to Register the vehicle, and I can't. It's entered wrong. DMV said they can't register it yet. The vehicle attached to the EDRS# is not the vehicle I bought. DMV say's it's on the dealership, the dealership says it's on DMV. Still not able to register the vehicle and now that they have their money, no help at all. And now, my Bronco (for my wife's 50th birthday) is sitting in service, for the 4th time in 3 weeks, and this time for 9 days, and I have to call them to get updates. And the update is they are waiting on Ford Engineering to tell them how to fix the issue? Why was a sold a vehicle with an issue, first of all. And why isn't someone caring enough about me as a customer to offer to help us out. Nothing. No help No Care. Don't buy from them. They don't care about you. More

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Phenomenal service and selection. David in sales was top notch. Very nice guy. And Tony in finance was outstanding. Really helped me out getting into my new F-150. Great dealershi David in sales was top notch. Very nice guy. And Tony in finance was outstanding. Really helped me out getting into my new F-150. Great dealership filled with great people. What else can you ask for. More

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Great service professional and very smooth transaction. My sales guy james was great kept me updated on my maverick til the day it was ready for pick up. Finance dept also top notch worked with me to get m My sales guy james was great kept me updated on my maverick til the day it was ready for pick up. Finance dept also top notch worked with me to get me the best deal possible. More

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Salesperson was awesome. Truck is amazing. Finance manager was a nightmare. Ruined the great experience I was having with Gaudin. Truck is amazing. Finance manager was a nightmare. Ruined the great experience I was having with Gaudin. More

by jsudek84 Verified Customer Verified Customer

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Everyone we have dealt with from the beginning, Ashley, Devin, and Tony have been very helpful, patient and friendly. It took 6 months to get our new Explorer and they kept us updated throughout the whole Devin, and Tony have been very helpful, patient and friendly. It took 6 months to get our new Explorer and they kept us updated throughout the whole time. We have told everyone we know how happy we have been with the service at Gaudin Ford. We will be very loyal to them. More

by rubin.smith Verified Customer Verified Customer

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From start to finish! We ordered a new truck in Sept 2021 and we just received it! The whole team at Gaudin Ford was awesome! I tell all my friends! We ordered a new truck in Sept 2021 and we just received it! The whole team at Gaudin Ford was awesome! I tell all my friends! More

by sonogram21 Verified Customer Verified Customer

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The salespeople were extremely helpful in my search for the perfect car for my family. the perfect car for my family. More

by nbrown16 Verified Customer Verified Customer

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Lenny Duval was our sales rep. We came in to talk about options for trading up our Ford Ranger without really expecting to make a purchase. He immediately went to work evaluatin We came in to talk about options for trading up our Ford Ranger without really expecting to make a purchase. He immediately went to work evaluating our trade and showing us options on the lot that met our requirements for a new vehicle. He continued to work on making sure our purchase went smoothly and we were comfortable and happy with our decision. Tony in the Finance group handled our paperwork making it simple and quick while at the same time continuing to look for ways to save us money and provide service agreements tailored to our needs. We've purchased several cars/trucks thru Gaudin and would highly recommend them to anyone looking for a vehicle in the Las Vegas Market. Best service both sales and maintenance that we have ever experienced! More

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We are happy with the truck. The process was abit long and aggravating. We have always bought our Fords from the small town we live in in Illinois. Hour and half tops we are in a The process was abit long and aggravating. We have always bought our Fords from the small town we live in in Illinois. Hour and half tops we are in and out. This took hours. Will go home to buy the next one. More

by jtstands Verified Customer Verified Customer

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Very easy purchase! Moses went out of his way to make things go smoothly. A+++ things go smoothly. A+++ More

by mike.metzger23 Verified Customer Verified Customer

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