Tony Lagos

Norm Reeves Honda Superstore - Huntington responded

Clear communication is a big part of good service. Tony makes a point of keeping customers updated on their vehicle and the cost of repairs before work moves forward. Thank you for recognizing that effort and for choosing our team.

Norm Reeves Honda Superstore - Huntington responded

Waiting customers always appreciate a little efficiency. Tony keeps a close eye on the schedule when someone is in the lounge so the visit does not stretch longer than it needs to. Thank you for noticing and for sharing the experience.

Norm Reeves Honda Superstore - Huntington responded

Hi Cesar, we're disappointed to see your low rating and would like to hear more about your experience. Please reach out to Jason Ung at jason.ung@normreeves.com.

Norm Reeves Honda Superstore - Huntington responded

Tony really does have that magic touch, which makes everyone feel special. Thank you for sharing your experience with him, Debra. You're always an MVP in our book.

Norm Reeves Honda Superstore - Huntington responded

That means a lot to hear. Creating an experience that feels comfortable, honest, and enjoyable is always the goal. It's good to hear that you felt genuinely taken care of, and we truly appreciate the recommendation. If there's anything else we can do to make your experience a full five, we're here to help.

Norm Reeves Honda Superstore - Huntington responded

This is exactly the kind of future-facing service we aim for. Courteous, efficient, and transparent about what’s ahead so you can plan with confidence. Thanks for trusting Tony and the team.

Norm Reeves Honda Superstore - Huntington responded

Tony walked you through the entire lesson plan from check-in to check-out. Professional, efficient, and still fun, he knows how to keep things engaging. An A+ feels well deserved.

Norm Reeves Honda Superstore - Huntington responded

Hello! We're always grateful to receive honest reviews from our customers and appreciate you taking the time to let us know how things went. We always want to respect a customer's right to refuse service, and our recommendations are made with your car's best interest at heart. Thank you for your honest thoughts. We hope to deliver a full five-star experience next time.

Norm Reeves Honda Superstore - Huntington responded

Tony laid everything out clearly, handled the work thoroughly, and got you back the same day. That straight-ahead approach makes all the difference. We appreciate you trusting us with your vehicle.

Norm Reeves Honda Superstore - Huntington responded

Tony clearly ran this visit like a well-designed system. Clear explanations at check-in, efficient work behind the scenes, and a quick turnaround all work together the way they should. We appreciate you noticing the process and sharing your experience, and we are glad Tony helped make your service visit smooth and straightforward.