Tony Darpel

I took my 2017 Forte into Jake Sweeney Kia as there was rattling from the engine. Instead of looking into the causes, they topped off the oil and said drive it for 1000 miles and come back (oil consumption rattling from the engine. Instead of looking into the causes, they topped off the oil and said drive it for 1000 miles and come back (oil consumption test). They didn't even call me to let me know it was done, I had to call them like 4+ times to get an update, let alone find out my car was done. Less than a 100 miles later, I heard it again, took it to Valvoline (which is what they told me to do) and got my oil checked and had to get it filled up as I burned through 2 Quarts in less than a 100 miles! I take it to kia the next day, they said they needed to wait for a manager to run the Carfax (which I could do from my phone). Even after the proof of 50% of my oil gone, they are still trying to get me to drive it 1000 miles. I'm not risking my life (as there was a class action lawsuit on their engines catching fire), risk getting stranded due to my engine seizing, or doing serious damage to my engine, or spending $25 and my own time every 100 miles (10+ times) to fill up my oil. Insanity. Not to mention the countless times I've called and left voicemails and no call back, they say they'll call me right back, and no call back (just terrible service). I have the bumper to bumper Powertrain warranty and they are doing their best to not service it. And the hoops they made me go through to find all my service records when they could've easily found it on Carfax. Awful experience, will NEVER buy from a Jake Sweeney dealer again, let alone a Kia. More

Report | Print

Every time I go there for service they never check and fill air for tires. I specifically told the service guy to fill tires to specs and they didn’t again! Same low uneven tire pressures as when I pulled fill air for tires. I specifically told the service guy to fill tires to specs and they didn’t again! Same low uneven tire pressures as when I pulled in. They didn’t even check them. Makes me think what else aren’t they checking. More

Report | Print

Tony was awesome! Everything was perfect from the time I got there until I got my car! Everything was perfect from the time I got there until I got my car! More

Report | Print

Josh, Tony and the entire service department at Jake Sweeney Kia are outstanding! I purchased a 2023 Kia Sportage XLine in April 2022. The vehicle had a shimmy. The service team worked diligently to fig Sweeney Kia are outstanding! I purchased a 2023 Kia Sportage XLine in April 2022. The vehicle had a shimmy. The service team worked diligently to figure out the issue. They contacted Kia Tech to work through ideas on what could be causing the shimmy. It took a few different ideas to finally come up with the solution but Josh and Tony remained understanding and helpful throughout the entire experience. The service team were all friendly and professional. It was an annoying situation that was made bearable by these great individuals. Tony, thanks for hanging in there with me, you are very much appreciated! More

Report | Print

Awesome place to buy your next Kia. I have been been buying cars from Jake Sweeney of Florence for 20 years. Their service Manager Tony Darpel is a great guy and all his staff are friend I have been been buying cars from Jake Sweeney of Florence for 20 years. Their service Manager Tony Darpel is a great guy and all his staff are friendly and really care about your situation. I have never been disappointed. This time I wanted to look into purchasing a pre-owned vehicle and met Noah Darpel this young man made it fun and easy for me to find just what I wanted and at the price I wanted. I stayed on budget and have a great car! Thanks to all the great people at Jake Sweeney of Florence. Five Stars for Noah Darpel! I highly recommend visiting Noah next time you are looking for a pre-owned vehicle. I have never been misled or treated badly here in the twenty plus years. Thanks Noah! More

Report | Print

Review  No buying experience is perfect. However I must say mine was pretty close. I am a customer service account coordinator for major grocery chains. Cust  No buying experience is perfect. However I must say mine was pretty close. I am a customer service account coordinator for major grocery chains. Customer service is my business. I know what I expect. My standards are based on the type of support that I give my own customers.  They are high. My experience with this dealership & the customer service sealed the deal for me. I received a welcome fairly soon after I entered the Sweeney Kia dealership. It wasn't too soon or too late. I spent almost three hrs with the sales person Don Houser and other members of the staff on a Sunday and came back the next day with my mind made up that I wanted to make my purchase with this dealership even before I had decided on a vehicle. Update 4 weeks later: I received a great deal with a remote start and all weather floor mats "after market" as part of the deal on to my 2018 Kia Sorento 7 passenger. The remote start was put in the same week and so far works perfectly! I received the front and 2nd seat floor mats just a couple weeks later. So excited! However, I am still waiting on a decision about the 3rd row seating floor mat/s which I understood was part of the deal. I did question it during, but did not make a fuss about details being "written out" on the addendum/coda. My sales person is still working on it. Just make sure you get any add on incentives "detailed and spelled out" on the addendum in "your wording". This way you will know exactly what to expect. A tip from the sales person side of me. Make sure that that a copy of the coda is in your hand separate from the other paperwork before you sign no matter what dealership you purchase with. It was not an issue at this dealership, just a friendly tip. I have found a factory 3rd row elsewhere for a little less if it doesn't happen here. So to wrap it up. Regardless of the outcome of the 3rd row mat, I am still extremely happy with my purchase so far. More

Report | Print

It was great. Everyone was friendly and helpful. I have given the rating because everyone showed me they wanted to put me in a car. They showed determination. Marcus was very friendly. He gives great I have given the rating because everyone showed me they wanted to put me in a car. They showed determination. Marcus was very friendly. He gives great feedback. Shane showed me he wanted to get me the best insurance plan possible. Tony help put my license plate on. He answered all my questions with a smile about my new car. More

Report | Print

service they have great service and great people I did not have to wait they had snacks and drinks and service did not take long at all they have great service and great people I did not have to wait they had snacks and drinks and service did not take long at all More

Report | Print

Staple in tire Bought the car the week before Christmas. From the first day one of the tires was losing pressure. Was told it was probably weather and to wait. Took Bought the car the week before Christmas. From the first day one of the tires was losing pressure. Was told it was probably weather and to wait. Took it out and found a staple in tire and it could not be repaired. Had to purchase 3 new tires because of difference in tread wear. Replaced the defective tire free of charge. Was an expense I didn’t expect after just buying the car to purchase 3 new tires. Angela Feldkamp was a perfect example of good customer service. They did give some free oil changes and tire rotations. More

Report | Print

Great experience. I have been going to this dealership for years. Tony and Scott know me personally. They are respectful and answer any questions I have. They are very I have been going to this dealership for years. Tony and Scott know me personally. They are respectful and answer any questions I have. They are very professional I would highly recommend going here. More

Report | Print