Tony Curtis

My experience dealing with Erick was not pleasant at all. He failed to clearly explain how the $250 diagnostics would be taken off my bill because he didn't return my call. I had to reach out again to talk He failed to clearly explain how the $250 diagnostics would be taken off my bill because he didn't return my call. I had to reach out again to talk to Tony about my bill. Erick was unprofessional in his text message replies back to me regarding the drop off of my vehicle. He told me I would receive my vehicle the morning of Friday, 5/30/25, but sent the valet to Annapolis. Then told me that I may not receive my vehicle until after the weekend if the valet person doesn't get back by 3pm. I didn't see how that was my problem when he told me that I would get it back that morning, then he changed it to that afternoon. I should not be inconvenienced and not have my vehicle the whole weekend so I called Tony because Erick was getting rude on the text messages. You should always try to work in the best interest of your customers. He does more texting than speaking with the customer on the phone. I think he would benefit by taking some customer service classes if he continues to work for Criswell. More

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After dealing or not dealing with Erick I called the dealership to have a service manager call me. Tony returned my call the next day when he returned to work. He explained the $250 diagnostics to me. dealership to have a service manager call me. Tony returned my call the next day when he returned to work. He explained the $250 diagnostics to me. At first he did get a little rude and was talking to me like I was an idiot; but by the end of the conversation we were on the same accord. He was also helpful in getting my vehicle back to me on Friday, 5/30/25, after I told him what Erick had mentioned. So this is why I gave him 3 stars. Customer service is very important to keep the customer coming back. More

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Krystie was very professional and has excellent customer service skills. She went above and beyond to assist me with my warranty situation. Criswell should continue to value her as a great employee and awa service skills. She went above and beyond to assist me with my warranty situation. Criswell should continue to value her as a great employee and award her in her customer service. More

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I wanted to share quick feedback on my recent service visit. The appointment was booked four months in advance with a confirmed loaner, which I was told wasn’t available - informed 12hrs before the sched visit. The appointment was booked four months in advance with a confirmed loaner, which I was told wasn’t available - informed 12hrs before the scheduled appointment! No one checked in to ask about the current issues with the car, and after being offered a car wash, I was later told it couldn’t be done. The overall lack of communication was disappointing and not what I expect from Maserati service. Hope this can be improved going forward. More

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I am so thrilled to share my experience at Criswell Maserati and the exceptional service they provided during my recent car purchase. From the moment I walked into the dealership, I was greeted with wa Maserati and the exceptional service they provided during my recent car purchase. From the moment I walked into the dealership, I was greeted with warmth and professionalism that set the tone for a truly wonderful experience. Not only did the staff at Criswell Maserati demonstrate unparalleled expertise and knowledge about their vehicles, but they also went above and beyond to ensure that I found the perfect car to suit my needs. Their honesty and transparency throughout the entire process were truly commendable, making me feel confident and secure in my decision. One of the most impressive aspects of my experience was the speed at which they worked to get me into my new vehicle. From test driving to finalizing the paperwork, the team at Criswell Maserati worked efficiently and tirelessly to ensure that I was able to drive off the lot in my dream car in no time. Overall, my experience at Criswell Maserati was nothing short of exceptional, thanks to their outstanding service, honesty, and dedication to providing a top-notch experience for their customers. I highly recommend Criswell Maserati to anyone in search of a luxury car and a dealership that truly values customer satisfaction. More

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