Tony Bower

I called the Kia service department in Crystal River on Wednesday March 4th to find out how much a synthetic oil change was for my Kia Soul. The advisor told me it was $68.00 for a synthetic oil change. I Wednesday March 4th to find out how much a synthetic oil change was for my Kia Soul. The advisor told me it was $68.00 for a synthetic oil change. I told him I had a ten dollar off coupon that Kia had sent me and he told no problem you could use it on your next visitI. I made an appointment for Friday March 6th. When I got there I was specific that I did not want the tire rotation which is an extra $119.00. The advisor then started interigating me on why I did not want the tire rotation. I understand they are trained to upsale but that was very concerning to me. And it made me a little uncomfortable. I gave him the ten dollar off coupon. When I went to pay I asked why they did not honor the coupon. He told me that oil had gone up and he did give me the $10.00 off. So the bottom line is I did not get the $10.00 off which should have been $58.00 plus tax. The final bill was $70.00. I really like that Kia is traine to work on my Kia Soul, but the the way I was treated was not right. I really dont want to find another dealer for servicing my vehicles, but I will start calling around to find a dealer that will honor there promises and honor the coupons that sent to me. Very disappointed. More

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Upon arriving and entering the service area, a young person not affiliated with Jenkins came in an announced our windshield needed replacing. What? I went out and looked and the divots in the windshie person not affiliated with Jenkins came in an announced our windshield needed replacing. What? I went out and looked and the divots in the windshield were not there when we entered Jenkins parking lot. I believe the damage was done by the young man to garner business for himself. Then Jenkins facilitated setting up the replacement of our windshield with this young man despite my request to stop. When I got home and investigated the windshield company, I discovered it is a scam business. Many BBB complaints against it. I contacted my insurer and they are well aware of this windshield company and its tactics. I switched the repair to a different windshield company. This should never have happened. I am hesitant to return to Jenkins because of this seeming ill-gain relationship between Jenkins and the windshield company. More

by THOMASJYOUNK Verified Customer Verified Customer

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Customer Service Rep Dave was outstanding! I would highly recommend Jenkins KIA to anyone who wants gold standard service! I would highly recommend Jenkins KIA to anyone who wants gold standard service! More

by ggjd1982 Verified Customer Verified Customer

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Jenkins KIA made it very easy to schedule my regular maintenance. They treated me promptly and check in was a breeze. They kept me informed and had my car ready as promised. Everything on my end was sm maintenance. They treated me promptly and check in was a breeze. They kept me informed and had my car ready as promised. Everything on my end was smooth and effortless. More

by PLB34442 Verified Customer Verified Customer

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Very professional. Timely service, nice customer waiting area. Will continue to have my vehicle serviced at Jenkins KIA based on my previous experience. Timely service, nice customer waiting area. Will continue to have my vehicle serviced at Jenkins KIA based on my previous experience. More

by EDD6383 Verified Customer Verified Customer

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POLICY ON ADDON TO MANUFACTURE S WINDOW STICKERS IS A FARCE,SERVICE DEPARTMENT AND SERVICE PEOPLE ARE GREAT,CARING PEOPLE WITH HONEST OPINIONS A OUT MY VECHICLE. FARCE,SERVICE DEPARTMENT AND SERVICE PEOPLE ARE GREAT,CARING PEOPLE WITH HONEST OPINIONS A OUT MY VECHICLE. More

by makeithappeninc01 Verified Customer Verified Customer

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I arrived and was greeted outside. They directed me to the counter and explained what they would be doing and how long it would take. I was invited into a very pleasant waiting area They directed me to the counter and explained what they would be doing and how long it would take. I was invited into a very pleasant waiting area with coffee, drinks, donuts, etc. I watched them decorate their “giving” tree for Christmas 🎄. I was given an option to be shuttled somewhere if I desired but it was a relatively short wait. Nice group of people. Easy Peasy More

by LANMANKATHLEEN Verified Customer Verified Customer

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Enjoy personal service with smiles and a cordial attitude … we appreciate the friendly service .. thank you … we appreciate the friendly service .. thank you More

by Sandra swartout Verified Customer Verified Customer

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Steve is always knowledgeable and helpful and keeps me informed of the progress on my repair. The service department works closely with Kia corporate to diagnose and repair my ev9. informed of the progress on my repair. The service department works closely with Kia corporate to diagnose and repair my ev9. More

by IKENCOOK Verified Customer Verified Customer

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Service was done, had questions afterward, all were resolved. Very well handled! Would return for future service. resolved. Very well handled! Would return for future service. More

by MMRHT338 Verified Customer Verified Customer

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