Tony Baker
Tony Baker at Metro Ford of Madison

Tony Baker

General Manager

Metro Ford of Madison

5422 Wayne Terrace
Madison, WI 53718

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11 Reviews
not yet
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11 Reviews

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11 Reviews of Tony Baker

March 27, 2022

Dealership Rating
Employee Rating

They contacted me regarding an available Maverick. I called and emailed them at least a dozen times but the person would not return my calls and the dealership said she was out. Every time. More

by Lingard
Customer Service
Friendliness
Price
Recommend Dealer
No

January 29, 2021

Dealership Rating
Employee Rating

Got me a great deal on a new Ford Expedition! I got the car I wanted at a comfortable payment and a really good number for my trade-in. Everyone is so helpful and friendly, and that goes for service too. T More

by blong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Harbort, Gary Tresner, Rob Walker , Mike Hoerstmann

May 10, 2019

Dealership Rating
Employee Rating

Best dealership I have ever been to! This is a sleek dealership and has amazing people to talk to and will never let you down on finding a car! Treat you better than anyone else! More

by XavierAccola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Harbort , Doug Vesling

April 29, 2019

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Employee Rating

2019 Ford F250 Super Duty Larait Excellent experience from sales, management, service and parts. Bought vehicles here since 1993 and will continue to do so. Have had 100% of my mainte More

by bfaanes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Randy Harbort, Todd Harbort , Andrew Abeyta, Bob Parry

April 08, 2019

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Employee Rating

Arrogant Asked to speak with the GM Tony Baker, regarding our issue, we waited over 40 minutes as we watched Tony sit in his office without anyone in their wit More

by Qmal
Recommend Dealer
No
Apr 09, 2019

Metro Ford of Madison responded

Dear Qmail, I have received this review and tried to reach out to you so that I may assist you with your issue. I was not aware that you were in our dealership waiting to speak to me for over 40 minutes. Here at Metro Ford we take pride in helping our customers and I am always available to assist our guests and customers regarding any compliments or complaints. I would like to take this time to reach out to you and see what I can do to help you with your issue that you may have with our dealership. My contact information is (608) 246-3600 and you may also reach me at tbaker@metrofordofmadison,com. I look forward to hearing from you at your earliest available time. Tony Baker General Manager Metro Ford of Madison

Apr 14, 2019

Qmal responded

Mr. Baker, I'm not trying to be rude, but is this your personal response? If you honestly personally responded, grammatically I doubt if you wrote this if you are the GM. How did you try to reach out to me like you stated in your email? Did you send a previous email? If you did, please forward the email you sent. You were aware that we were at Metro Ford. I'm not trying to be arrogant, but in the text of your email you stated "Here at Metro Ford we take pride" - what are you suggesting? Yelp = 60% Positive. Facebook = 74% Positive. Glassdoor = 60% and the most effective review site, Google = 60%. These review scores are D's & F's! If you truly were concerned you would have spoken to us instead of avoiding us or possibly you would have included your direct phone number or cell phone number in your email and not the general number so you could screen your calls. Again, my apologies, English is my 2nd language and your grammar and punctuation is less than acceptable as a General Manager.

April 01, 2019

Dealership Rating
Employee Rating

Excellent 👌 Just an overall great experience! Todd was very helpful noes what he was doing a true professional! Everyone there was friendly an helpful very clean More

by Crawler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Todd Harbort

March 06, 2019

Dealership Rating
Employee Rating

Easy, friendly, and fast! Everyone I encountered at the dealership was incredibly friendly and helpful. I did not expect to purchase a car that day, but they had just what I wa More

by Kfisher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Walker , Bob

January 31, 2019

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Employee Rating

2018 Car purchase I purchased a car for my daughter - a 2018 with less than 3,000 miles. This is my 3rd car from this dealership . This place is amazing. Everyone is su More

by Amyamomof3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Rob Walker , Doug Vesling, Brian in financing- AWESOME!!

December 06, 2018

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Employee Rating

Purchase of used car I spoke with Sales and explained what Vehicle I was looking for. They found the vehicle in a timely manner and the process was super easy!! Very happy More

by Jenbakerx3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: FI manager

December 03, 2018

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Employee Rating

Great expierence. As a first time buyer of a vehicle from a dealership, I couldn’t be more pleased with my expierence. I will absolutely recommend any and everyone to M More

by Reeson3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Todd Harbort, Rob Walker , Doug Vesling

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