Tony Bailey | Page 2

Extremely helpful. He made the lease end/buying process easy and seamless and answered all my questions. I will be a loyal customer. He made the lease end/buying process easy and seamless and answered all my questions. I will be a loyal customer. More

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Tony is great to work with and makes the truck buying experience painless. He cares about his customer and customers and is very responsive. I would highly recommend. experience painless. He cares about his customer and customers and is very responsive. I would highly recommend. More

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Walking into Longo, I was impressed with how clean the dealership was. In addition, everyone was very friendly and polite. Tony was truly the game changer, though. I am someone who has avoided car dealers dealership was. In addition, everyone was very friendly and polite. Tony was truly the game changer, though. I am someone who has avoided car dealerships for fear of false advertising, or being upsold, or put into a car that wouldn’t really fit my needs. As a woman walking into a dealership alone, all of these factors were on my mind. Tony immediately put me at ease with his kindness and patience. He answered every question I had, provided me with information I hadn’t thought to ask but needed to know, and was a very active advocate on my part for financing this car and negotiating the trade-in value for my own vehicle. He encouraged me to go home and sleep on the decision, and assured me that if the vehicle was right for me, he would help me get the deal finalized the following day. I went back this morning, and he followed through in every way. Every signature was explained, we talked through financing options to create a plan that would work for my life and budget. If you need a vehicle and a trustworthy expert to help, Tony is the person. I will absolutely recommend him to anyone who is looking, might be looking, or could be looking for a vehicle. In addition, the next time I am in the market for a car as my life and needs change, Tony will be the first person I call. More

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We had a great experience with Tony. He was helpful and knowledgeable without feeling pushy He was helpful and knowledgeable without feeling pushy More

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Wasn’t overly pushy about pricing and keeping you there the way you may see other sales people. Very professional and we really enjoyed our experience with him! the way you may see other sales people. Very professional and we really enjoyed our experience with him! More

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Exceptional Customer Service — Tony Bailey at Longo Toyota of Prosper! If you’re looking for a dealership that truly stands behind its customers and a salesperson who goes above and beyond, look no Toyota of Prosper! If you’re looking for a dealership that truly stands behind its customers and a salesperson who goes above and beyond, look no further than Tony and Longo Toyota of Prosper. After an 18-year hiatus from owning a nice vehicle, my husband and I were absolutely thrilled to purchase our 2023 Toyota Highlander. We were so in love with our new vehicle that, in all our excitement, we somehow overlooked a significant issue: the previous owner had apparently caused severe damage to the gear shift console panel, leaving it looking as though it had been burned by an open flame. Discovering this after our purchase was incredibly disappointing, and we couldn’t believe we had missed something so obvious. But this is where Tony Bailey truly showed us what exceptional customer service looks like. Without hesitation, Tony went to work to find a solution. His priority was making sure we were happy with our purchase, and he assured us he would take care of it. He made the necessary calls, followed through on his promise, and stayed committed to making things right. A few weeks later, Tony contacted us with the wonderful news that he had located the replacement part and arranged for us to bring our Highlander in for repair. True to his word, Tony made sure the damaged panel was completely replaced, restoring our vehicle to the condition we had expected when making such an important purchase. We were genuinely blown away by his follow-through, dedication, and willingness to go the extra mile for us. What impressed us most wasn’t simply that Tony resolved the issue. It was the way he handled the entire situation—with genuine care, integrity, professionalism, and a sincere desire to make sure we were happy. He didn’t make excuses, leave us wondering what would happen next, or treat our concern as an inconvenience. He took ownership, kept his promise, and delivered. Working with Tony felt less like doing business with a salesperson and more like gaining a friend. That is a rare quality, and it made all the difference in our experience. Our relationship with Longo Toyota of Prosper has become about so much more than purchasing a vehicle. Tony has earned our trust, and Longo has earned our loyalty. We now have a dealership we feel confident returning to for our future vehicle purchases, knowing we have someone in our corner who genuinely cares about his customers long after the sale is complete. Tony, thank you for your dedication, your outstanding customer service, and your commitment to doing the right thing. You turned a disappointing situation into a wonderful reminder of what exceptional service should look like. We are incredibly grateful for everything you did for us, and we couldn’t be happier that we chose Longo Toyota of Prosper! Leonor & Julian More

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Tony is the absolute man! Best around in the area! Have gotten three cars from him in the past 5 years for the family! Always professional, puts you in a great car and gets yo Best around in the area! Have gotten three cars from him in the past 5 years for the family! Always professional, puts you in a great car and gets you an amazing deal. What more can you ask for! More

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Tony Was Very Helpful, Communicative, Amazingly Understanding & Patient When It Came Down To Me Choosing Between My Two Options. I Listened & Understood Every Bit Of Information He Gave Me & Went H Understanding & Patient When It Came Down To Me Choosing Between My Two Options. I Listened & Understood Every Bit Of Information He Gave Me & Went Home With My Mom Car. :) I HIGHLY Recommend Him. More

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Tony was very helpful and kind, didn’t push us to make a decision. We appreciated his calm, no pressure demeanor. You can tell that he is appreciated by his team as they’re always stopping to say hi and che decision. We appreciated his calm, no pressure demeanor. You can tell that he is appreciated by his team as they’re always stopping to say hi and check in. More

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Longo Toyota of Prosper was a seamless and easy experience when purchasing a new vehicle. Would recommend this dealership to anyone experience when purchasing a new vehicle. Would recommend this dealership to anyone More

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