Tony Alcantar | Page 8

What Should Have a Been a Better Experience Jesus O. was very nice as was Eric initially. I drove my car out around 8:30 at night. I was very tired but noticed that there was a warning light aft Jesus O. was very nice as was Eric initially. I drove my car out around 8:30 at night. I was very tired but noticed that there was a warning light after I left. I was surprised it wasn't noticed when they gave me the car. I I called the next day, asked if I could bring it in and get a loaner. Eric said "yes" and I stressed that I needed the loaner to plz be ready when I got there because I was bringing it by on way to a meeting. Eric said it would be. As it turns out, it wasn't. I had to wait 15 minutes but I still didn't get upset (they kept telling me it was almost ready) until after the 15 minutes a young lady came up to me with paperwork in her hand saying she needed to get my insurance information. I could no longer contain my frustration. First, I was taking my time to bring the car back the first day of owning it. Second, I explicitly said I needed the loaner ready when I got there - it was important for my work. Third, and most frustrating, was I was standing there for 15 minutes not doing anything. I know the insurance was important but I didn't understand why it wasn't taken care of during those 15 minutes. Eric assured me it would be all lined up but it clearly wasn't. I also met Tony when I got there. The one who was there for me the most was actually Mouris who wasn't even my sales person. I was unnecessarily late to my appointment but what I found surprising the most was that when I brought the car back, neither Eric nor Anthony said a word to me. I I used to manage branches of Wells Fargo and if I had a customer that left my branch upset and came back in again, I would have been gone up to me to smooth things over. Despite their saying how I would be taken care of going forward, I felt they both dropped the ball. And once again, only Mouris was there for me. I thought he was a real pro. I'm not complaining. I'm just saying what happened since you asked and how I felt about it. Manny at Finance was very nice/efficient and the girls who greet the customers are also very nice. And I really like the car I bought. Thanks for asking. More

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we were treated with respect and not to pressured to buy. We were very pleased with the knowledge Saul Lopez knew about the Vehicle that we purchased. It was has free and no hidden agenda. There was know O le We were very pleased with the knowledge Saul Lopez knew about the Vehicle that we purchased. It was has free and no hidden agenda. There was know O let me check with my sales manger to see if we can make that deal happen. We told Saul Lopez what we wanted to pay for the vehicle he work the numbers and made it happen. More

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