Toni Marie Washington

ChatGPT said: ChatGPT The following account pertains specifically to the service department at Les Stanford Buick GMC: On Friday, August 16, 2024, I visited the dealership for an oil change on a vehicle specifically to the service department at Les Stanford Buick GMC: On Friday, August 16, 2024, I visited the dealership for an oil change on a vehicle I leased late last year. I’d like to mention that my purchasing experience was wonderful—Toni provided outstanding service! Now, regarding the service department: I arrived to drop off my vehicle and planned to wait for the oil change and tire rotation to be completed. The service advisor, John, was professional and delivered excellent customer service. I was pleasantly surprised, especially considering that during my last oil change, a different young man provided service that left much to be desired. I requested that John ensure a cap be placed on my tire stem, as one had mysteriously gone missing. Everything was going smoothly. I was comfortably working on my laptop in the well-designed lobby when a kind lady named Kim approached me at the cashier’s office window to inform me that my vehicle was ready. I then proceeded to the service bay to retrieve my SUV. Here’s where things took a turn for the worse: As I inspected my tire for the cap I had requested, I found it missing (Issue #1). This was a simple request that required basic follow-through. I thought, "No worries, John will take care of it." However, when I returned to the advisor’s office, John was busy assisting another customer. The only other person available was Yamari (Issue #2). Unfortunately, Yamari didn’t greet me, and it seemed he wasn’t busy, just idle. After waiting for a moment, I asked if he was available, to which he responded inappropriately. I replied, "You’ve got to say something to let me know you’re available. As a customer, how would I know?" By this point, I was annoyed. The feeling I had was familiar—they say you may not remember a person’s name, but you will remember how they made you feel. It turns out that Yamari was the same person who provided the subpar customer service during my first oil change at Les Stanford. Needless to say, I was ready to leave. I asked Yamari for the tire stem cap, and he replied, "Ask and you shall receive," handed me the cap, and I thanked him before leaving. Despite the issues with the missing stem cap and Yamari's poor service, I was initially pleased that my service had been completed in a reasonable timeframe, allowing me to move on to my next task. However, as I drove down a nearby residential street, my vehicle began emitting thick clouds of white smoke, and the power was cutting out intermittently (Issue #3). Thankfully, I was able to crawl back to the dealership, where I returned to the service advisors’ office. Although Yamari was available, I was in no mood to deal with him again and didn’t want him to exacerbate the situation. Fortunately, I was able to speak with John, who immediately got the car back into the bay to address the problem. John later informed me that the technician had overfilled the oil in my vehicle and apologized for the mistake. He assured me that there would be no residual damage to my engine and that the issue had been corrected. When the vehicle was finally ready, I noticed Dan, the service manager, standing near my vehicle, seemingly receiving an explanation of the incident. While I appreciated his presence, he never approached me to apologize, offer any concession, or acknowledge the situation (Issue #4). This experience highlighted several service and customer care failures in one interaction. Am I supposed to recommend this dealership to my family and friends after what I endured? I don’t think so. Please take this feedback seriously and make the necessary improvements. More

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I love this dealership and my salesperson. But, I went to get an oil change that took 3 hours.. But, I went to get an oil change that took 3 hours.. More

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My phone conversation with the seller was informative so far and was very pleasant also. far and was very pleasant also. More

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My experience was nothing short of amazing and Ms. Toni Washington was a blessing I didn't know I needed Toni Washington was a blessing I didn't know I needed More

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Amazing service, pricing and we’re really helpful and made the whole experience really easy. made the whole experience really easy. More

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Toni Marie was amazing. She was very helpful, kind and super supportive throughout the process. She was very helpful, kind and super supportive throughout the process. More

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Wait time was sooner than promised. Very happy on time. Staff very courteous and friendly Very happy on time. Staff very courteous and friendly More

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All staff are friendly. Work is done in a timely manner and is completed correctly the first time. Work is done in a timely manner and is completed correctly the first time. More

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