Did what they promised in a timely manner price was good
for a dealer. Car was washed and ready as promised
for a dealer. Car was washed and ready as promised
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by RZWANG111
Verified Customer
Verified Customer
Service Price Transparency
Jul 11, 2025 -
Acura Highland Park responded
Thanks for your review. We hope to earn that fifth star from you next visit!
You guys had my car for a week and never were in touch
with my repeated calls nor ever communicated any direction on services required. Was a huge waste of my time.
with my repeated calls nor ever communicated any direction on services required. Was a huge waste of my time.
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by GREGYOURA1
Verified Customer
Verified Customer
Service Price Transparency
Jul 11, 2025 -
Acura Highland Park responded
We’re very sorry for the lack of communication and the inconvenience. This is not the experience we aim to provide. Your feedback is important, and we’ll address this with our team to improve our service. Please reach out directly if there’s anything we can do to make this right.
Tommy is an excellent service CSR!
He was polite, engaging, happy, helpful, informative, transparent. Our experience and expectations were exceeded.
He was polite, engaging, happy, helpful, informative, transparent. Our experience and expectations were exceeded.
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by Russ.miron
Verified Customer
Verified Customer
Service Price Transparency
Jul 01, 2025 -
Acura Highland Park responded
Thank you! We're thrilled to hear Tommy made such a positive impression. His professionalism and energy truly set the tone, and we're glad your expectations were exceeded. We'll be sure to share your kind words with him.
Thank you, Tommy for keeping my Acura in tiptop shape.
My favorite & trusted dealership & team!
My favorite & trusted dealership & team!
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by 80_muezzin.naught
Service Price Transparency
Jun 20, 2025 -
Acura Highland Park responded
Thanks for the kind words! We're happy to hear you had a five-star experience. We’re excited to continue providing great service to you!
Tommy was amazing and very customer oriented!
I am a little surprised by the overall service experience given the quality of cars sold.
I am a little surprised by the overall service experience given the quality of cars sold.
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by FABES371
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2025 -
Acura Highland Park responded
Thank you for your honest feedback. We're glad to hear Tommy made a great impression—he’s truly dedicated to customer care. That said, we’re sorry the overall service experience didn’t fully meet your expectations. Your input helps us identify where we can improve, and we appreciate you giving us the opportunity to do better.
Great service , very professional, friendly and
communicative. Clearly cares about the customer and providing the highest level of service
communicative. Clearly cares about the customer and providing the highest level of service
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by afmikati
Verified Customer
Verified Customer
Service Price Transparency
Jun 02, 2025 -
Acura Highland Park responded
Thank you for the five-star review! We're glad we could provide you with a great experience!
Great Timely, professional, on time and was thorough with
my feedback and reporting back. Thank you
my feedback and reporting back. Thank you
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by SETH.FRANKENTHAL
Verified Customer
Verified Customer
Other Employees Tagged:
Tomy Lazzar
May 30, 2025 -
Acura Highland Park responded
Thanks, Seth! We appreciate the kind words and are glad everything was timely and professional.
Dealerships are all as ys expensive, but Tommy is a kind
and honest.man. He treats you like family and the rest of the staff is likewise. They may a bunch of people when you walk in, but once you get settle
and honest.man. He treats you like family and the rest of the staff is likewise. They may a bunch of people when you walk in, but once you get settled in , you realize how special they are.
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by TBONE3302
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2025 -
Acura Highland Park responded
Thanks for the heartfelt review! We're glad Tommy and the team made you feel like family—that’s what we’re all about. We know dealerships can feel pricey, but we’re committed to earning your trust with honest, caring service. We hope to serve you again soon!
I'm happy with the car service provided to me.
The technician provided me enough detail on what is been done on the car service.
The technician provided me enough detail on what is been done on the car service.
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by chatterjeeankur
Verified Customer
Verified Customer
Service Price Transparency
May 16, 2025 -
Acura Highland Park responded
Thanks for the feedback! We're glad you're happy with the car service and that our technician kept you well-informed with all the details. We appreciate your trust and are here for your next service!
Excellent mechanical work done on my car, customer
experience with Tommy seemed rushed which makes him seem rude.
experience with Tommy seemed rushed which makes him seem rude.
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by ZLYSBETH
Verified Customer
Verified Customer
Other Employees Tagged:
Tomy Lazzar
May 16, 2025 -
Acura Highland Park responded
Thanks for the feedback! We're glad the mechanical work on your car was excellent. Sorry to hear the experience with Tommy felt rushed. Your input helps us improve, and we hope to make your next visit top-notch!
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