Tomy Lazzar
Tomy Lazzar at Acura Highland Park

Tomy Lazzar

Client Advisor

Acura Highland Park

2699 Skokie Valley Rd
Highland Park, IL 60035

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4.7
36 Reviews
4.7

36 Reviews

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36 Reviews of Tomy Lazzar

September 02, 2025

Dealership Rating
Employee Rating

Poor Unprofessional,lack of information, deceitful. The replaced windshield is damaged and feels used. Is the dealership fixing the problem or that's the way they do business? More

by Szemeklew
Recommend Dealer
No

Other Employees Tagged: Tomy Lazzar

Sep 02, 2025

Acura Highland Park responded

Thank you for sharing your feedback. We're sorry to learn about the issues with the replacement windshield and the service experience. This doesn't reflect our standards, and we take your concerns seriously. Please contact our service manager at your earliest convenience so we can investigate this further: harry.kokkalis@acurahighlandpark.com. Thank you.

August 19, 2025

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Very good service and explain everything about my car . they rent me new car and no charge.. More

by WIOLAWIDZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Acura Highland Park responded

Thank you for your kind words! We’re glad our team could provide clear explanations about your car and set you up with a rental at no charge. We appreciate your trust in us and look forward to helping you again.

August 13, 2025

Dealership Rating
Employee Rating

It was a pleasure to deal with Tomy at Acura Highland Park.. they did not push any unnecessary services on my car, and they were very professional and efficient . When I was about to get a loaner car the More

by Gail Tenner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Clay

Aug 13, 2025

Acura Highland Park responded

Thank you for your feedback, Gail! We're delighted to hear about your positive experience with Tomy and our team at Acura Highland Park. We pride ourselves on providing professional, efficient service without recommending unnecessary work. It's great to know we could assist with your license renewal as well, making your visit even more productive. We look forward to continuing to serve you!

August 10, 2025

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service was great. tommy was thorough. the service prices have gone up alot. not tommys fault More

by gshamberg
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jim Clay

Aug 13, 2025

Acura Highland Park responded

We appreciate your positive feedback! It's great to know that you had a fantastic experience with us. See you next time!

August 10, 2025

Dealership Rating
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Making appointment was easy and convenient. Nice and helpful people! Service was done right. Thank you! More

by baiysh.talas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 13, 2025

Acura Highland Park responded

Thank you for your feedback! We're pleased to hear that scheduling your appointment was straightforward and that our team provided helpful, quality service. We appreciate your kind words and look forward to assisting you again!

August 01, 2025

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Incredible customer service. They are helpful, kind and provide thorough service on the vehicle itself. More

by JOAN_BURNS2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Clay

Aug 08, 2025

Acura Highland Park responded

Thanks for the great review! We're thrilled to hear you had a five-star experience. We look forward to serving you again soon!

July 24, 2025

Dealership Rating
Employee Rating

Tommy L hi is a mazing he explained everything even he will show me if I have a question or hesitations I know I’m paying a lot for the service and my car is not new one, but I guess I’m coming using yo More

by krystyna Dab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Clay

Jul 25, 2025

Acura Highland Park responded

Thank you for your feedback! We're glad to hear that Tomy provided exceptional service and addressed all your questions. We appreciate your trust in us, and we'll ensure Tomy knows about your kind words. We look forward to serving you again!

July 14, 2025

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Employee Rating

The person that was taking care of me Tommy was excellent, but the wait time for the maintenance was not ideal More

by Juanrgarcia893
Recommend Dealer
Yes

Other Employees Tagged: Tomy Lazzar

Jul 16, 2025

Acura Highland Park responded

Thank you for your feedback. We’re glad to hear Tommy provided excellent service. We apologize for the longer-than-expected wait time and appreciate your patience. Your comments help us improve, and we hope to serve you more efficiently next time.

July 14, 2025

Dealership Rating
Employee Rating

Professional and friendly service department with relatively good prices. No pressure on the client just suggestions. More

by Catalibpaulconst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Clay

Jul 16, 2025

Acura Highland Park responded

Thank you for the kind words. We’re happy to hear you enjoyed the professional, friendly service and felt no pressure. We appreciate your business and look forward to assisting you again.

July 09, 2025

Dealership Rating
Employee Rating

Did what they promised in a timely manner price was good for a dealer. Car was washed and ready as promised More

by RZWANG111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Clay

Jul 11, 2025

Acura Highland Park responded

Thanks for your review. We hope to earn that fifth star from you next visit!

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