Tommy TU
Tommy TU at DCH Freehold Toyota

Tommy TU | Page 3

Sales

DCH Freehold Toyota

4268 Route 9 South
Freehold, NJ 07728

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4.7
25 Reviews
4.7

25 Reviews

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25 Reviews of Tommy TU

November 18, 2023

Dealership Rating
Employee Rating

I don't usually take the time to write these reviews, especially for Car dealerships. However, the Sales person, Vincent (Vinny), was so amazing that I'd be remiss if I didn't take the time to show my a More

by hmaignan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vinny Vitolo, Lisa Russo

Nov 20, 2023

DCH Freehold Toyota responded

Hello! Thank you so much for taking the time to leave us such a kind review, we really appreciate it. We're so glad to know that Vinny provided you with an exceptional experience at DCH Freehold Toyota and was personable, funny, and wasn't pushy. It's great to see our team was able to assist in finding the perfect RAV4 for you! We know how stressful these experiences can be, so it's amazing to hear that yours went so well. We hope to see you again soon and enjoy your new car!

November 06, 2023

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Employee Rating

The whole front team spammed emails and texts to get my attention. Then, when I asked for the out the door price, they wanna ignore me and say the car is sold. Ruthless tactics More

by PolloSpicy
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Lisa Russo

Nov 09, 2023

DCH Freehold Toyota responded

Hello, It is unfortunate to read about your experience. This is not the level of communication and service we aim to provide each of our customers. I will look into this further and hopefully get this fixed so that it doesn't happen again. Please contact me if you have any further questions or concerns. We hope to serve you better in the future! Thank you, Brian Conway - Sales Manager - brianconway@dchusa.com

October 26, 2023

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We purchased our first toyota today, Ann was very helpful, made the process easy and delightful one for us. Thanks Ann and Freehold Toyota. More

by Mk
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ann Kaplan

Oct 27, 2023

DCH Freehold Toyota responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Ann was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, The Team at DCH Freehold Toyota

July 28, 2023

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Ian is an actually direct and straightforward salesperson that you can trust. We'd been in contact with Ian on and off for several months as we considered buying a new car. I've actually never bought a new c More

by kwugirl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ian-Michael Salon

Jul 28, 2023

DCH Freehold Toyota responded

Thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Ian's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need service, we are more than happy to lend a hand. Sincerely, The Team at DCH Freehold Toyota

July 18, 2023

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Employee Rating

Ian-Michael Salon is the VERY BEST client advisor I have ever done business with! He was very friendly and knowledgeable and treated me with the utmost respect. It was my pleasure to purchase my 2023 Toyo More

by mrkwaicheung
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ian-Michael Salon

Jul 18, 2023

DCH Freehold Toyota responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, The Team at DCH Freehold Toyota

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