Tommy Malone

Bought 2025 Honda civic for my daughter. Two days later a safety recall was announced. I contacted the servive department the next day because my daughter almost went off the road due to no Two days later a safety recall was announced. I contacted the servive department the next day because my daughter almost went off the road due to no steering. Service told me a rep would call me back that day. They never called me back. So I called back the next day and got someone else. They told me they were waiting on the part to call back in a week. I called back in a week. The next rep told me I needed to come in so they could order the part. I went in. They told me they order the part.check back in a week. I got an answer that the parts were not available. Check back in a week. I got a different answer that the parts were not available. I’ve made two trips at the dealership of an hour drive. And 14 phone calls and have absolutely no answer to what is going on. The sales department is great. But the service department has no clue what they are doing. More

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Super friendly and made the process super easy. They stayed within my price range, got even more than I asked for out of my new car, and were super understanding and patient with me as it was my fi They stayed within my price range, got even more than I asked for out of my new car, and were super understanding and patient with me as it was my first time financing. Would recommend to family and friends! More

by MARYMADELINE2000 Verified Customer Verified Customer

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Best dealer expeirence i have had, i would highly recommend Shottenkirk Honda to all my family and friends. recommend Shottenkirk Honda to all my family and friends. More

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During the process of negotiating the price of a used Honda CR-V the negotiated price changed 3 times. I've been in business as an accountant for over 33 years and have learned that once you negotiate a Honda CR-V the negotiated price changed 3 times. I've been in business as an accountant for over 33 years and have learned that once you negotiate a price, you usually stick to it. The price that it started at was $29500, based on JD Power numbers for a retail purchase. I showed on my phone that the price of a CR-V Touring (a much more expensive vehicle) from another dealership was $26500 and that I wasn't going to pay inflated prices for a vehicle that was with high mileage (41675). The average mileage for a 2022 should be between 25000 and 33000 miles. JD Power does NOT factor in mileage in the price whereas Edmunds does. Tommy came to us with his song and dance routine that he incorrectly figured the price based on the price of the Touring vehicle and showed it to us as a bottom line of $26750, out the door. I said at that time, if you make a mistake and already show it to the customer than you accept the consequences for your mistake and make it up on the next sale. After refiguring the price before all taxes and fees starting at $26500 and ending with a bottom line price of I don't remember what, which by that time I was getting furious with the process and should have walked out. But the wife liked the SUV so I stuck it out. Once we got into finance I noticed the numbers had changed again, this time the starting price jumped to $27395. It was late evening of a Saturday and we were anxious to get out since we had been there for more than 6 hours, so I reluctantly signed all the paperwork without properly reviewing it. My Fault. I will probably never buy another vehicle from Shottenkirk Honda and if anyone askes me how was my experience, I'll be sure to tell them. More

by JOHNB_48 Verified Customer Verified Customer

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One of the best dealerships and best employees works there all the manager sales man’s there all the manager sales man’s More

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Shottenkirk Honda is my go to for all my service needs, the management and staff are the best in the business and the only ones i trust with my Honda. the management and staff are the best in the business and the only ones i trust with my Honda. More

by GREG@ACWORTHCOLLISION.COM Verified Customer Verified Customer

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Helpful staff. My kids enjoyed the complimentary popcorn and drinks. Thanks for taking great care of us. My kids enjoyed the complimentary popcorn and drinks. Thanks for taking great care of us. More

by SRCERMAK Verified Customer Verified Customer

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Everyone was very friendly and helpful. The entire staff was helpful and took time to help with all of my needs The entire staff was helpful and took time to help with all of my needs More

by BRYANRAE Verified Customer Verified Customer

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Great people! We had a wonderful experience and they made a way for me to have my dream car! We had a wonderful experience and they made a way for me to have my dream car! More

by TRACYQUEEN26 Verified Customer Verified Customer

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Did NOT like the fact they tried to SNEAK in the gap insurance at the end. Very dirty insurance at the end. Very dirty More

by PAMELAKOUTAVAS01 Verified Customer Verified Customer

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