Tommy Luk

My experience with BMW of West Houston was great with no hassles with negotiations for the best deal possible. From Mr.Luk, Mr. Berj Khanoyan, and Mr. Nick Clements and everyone involved in my purchase wer hassles with negotiations for the best deal possible. From Mr.Luk, Mr. Berj Khanoyan, and Mr. Nick Clements and everyone involved in my purchase were 1st class. Thanks everyone. Berj searched the BMW data base for the car I was looking for and found it. Color, interior and the options wanted. I'm enjoying my ULTIMATE DRIVING MACHINE! Elizondo More

Report | Print

I had a very great experience at the BMW West Houston Location. Tommy was awesome Location. Tommy was awesome More

Report | Print

Tommy Luk was so helpful and he made it look so very easy and fast and fast More

Report | Print

Awesome and efficient customer service as always! !! Thank you again for the many years of service. !! Thank you again for the many years of service. More

Report | Print

Fantastic and quick sale. Tommy had everything ready for me when I arrived and I was back on the road in less than 2 hours with my dream car. Tommy had everything ready for me when I arrived and I was back on the road in less than 2 hours with my dream car. More

Report | Print

***Review edited to reflect the positive post-sale effort from the Sales team and their promise and commitment to provide excellent service.*** The sales associate was very friendly. However, I wish the f from the Sales team and their promise and commitment to provide excellent service.*** The sales associate was very friendly. However, I wish the finance agent was a bit more understanding and flexible when I asked for the paperwork to be reprinted after identifying that my name was misspelled. Only a couple of forms were reprinted and I was advised to keep signing the rest of the paperwork with the wrong name on it. I felt very uncomfortable to do it but proceeded anyway in order to move forward… Also, when it comes to add-on services, it would be great if the team doesn’t insist so much when a customer has already declined a service. I felt uneasy to keep saying no multiple times for the same thing. We were very courteous and respectful to each other the whole time. Other than this, the experience was good and we love our new car! More

Report | Print

Fantastic service with true professionals! Thanks to Tommy Luk and the BMW team for a seamless experience. Thanks to Tommy Luk and the BMW team for a seamless experience. More

Report | Print

Remarkable experience. Hamdy was very professional, caring and very cooperative Will definitely be a returning customer in the future. Highly recommended Hamdy was very professional, caring and very cooperative Will definitely be a returning customer in the future. Highly recommended More

Report | Print

Tommy and Castillo were professional enough to work with. The experience seems rushed. There are several misses: * No instruction on how to redeem my Electrify America subscription. * Miscommunication betw The experience seems rushed. There are several misses: * No instruction on how to redeem my Electrify America subscription. * Miscommunication between Finance Director and Sales on which incentives I qualified for. Did a last minute fleet rebate. Update: Tommy reached out to fix one of the issues after the sale and I’m impressed with his professionalism. Updated the review to reflect this. More

Report | Print

Tommy was highly knowledgeable and showed highest level of professionalism in every aspect of my purchase. The overall process of purchase was very simple and smooth and everyone at the dealership was very of professionalism in every aspect of my purchase. The overall process of purchase was very simple and smooth and everyone at the dealership was very respectful towards us. More

Report | Print