Everyone were great.
My salesperson finance and Camilo who explain us car functions. Really appreciate there service.thanks
My salesperson finance and Camilo who explain us car functions. Really appreciate there service.thanks
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by shahkr1950
Other Employees Tagged:
Camilo
Dec 22, 2024 -
BMW of West Houston responded
We’re thrilled to know you had a fantastic experience with us! Your feedback means the world to us and encourages us to continue delivering excellent service. Thank you for choosing us, and we hope to see you again!
Tommy and Camilo were great!
!! They know the product, were able to truly explain, and were patient and kind! The finance manager Richard Beard was also great. All very person
!! They know the product, were able to truly explain, and were patient and kind! The finance manager Richard Beard was also great. All very personable and welcoming and not pushy.
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by Anovak98
Other Employees Tagged:
Camilo
Dec 03, 2024 -
BMW of West Houston responded
Thank you for taking the time to leave such a kind review! We’re delighted to hear that our team met your expectations. We appreciate your support and can’t wait to serve you again soon.
Awesome car salesman (Baba), Prompt and courtesy service.
Will highly recommend BMW for any car needs.
Will highly recommend BMW for any car needs.
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by Diane R.
Other Employees Tagged:
Baba
Nov 28, 2024 -
BMW of West Houston responded
Diane, we are so happy to read such a great review about BMW of West Houston! Thank you, and have a fantastic day!
Good deals but still need to improve communication
business wise with customers. Thank you.X
business wise with customers. Thank you.X
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by Dr.AlKhinalie, Ziyad
Nov 28, 2024 -
BMW of West Houston responded
Thank you for your feedback! We're glad to hear you found good deals with us, and we truly appreciate your honesty regarding communication. Providing a seamless and clear experience for our customers is a priority, and we’ll work to improve in this area. Your input helps us grow, and we hope to exceed your expectations in the future. Thank you for choosing us, and we look forward to serving you again!
My experience with BMW of West Houston was great with no
hassles with negotiations for the best deal possible.
From Mr.Luk, Mr. Berj Khanoyan, and Mr. Nick Clements and everyone involved in my purchase wer
hassles with negotiations for the best deal possible.
From Mr.Luk, Mr. Berj Khanoyan, and Mr. Nick Clements and everyone involved in my purchase were 1st class. Thanks everyone.
Berj searched the BMW data base for the car I was looking for and found it. Color, interior and the options wanted.
I'm enjoying my ULTIMATE DRIVING MACHINE!
Elizondo
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by tcm7993
Other Employees Tagged:
Berj Khanoyan, Nick Clements
Nov 15, 2024 -
BMW of West Houston responded
Hi, thank you for taking the time to leave a review for us at BMW of West Houston. We're happy we could meet your expectations! We look forward to your next visit! Take care!
I had a very great experience at the BMW West Houston
Location. Tommy was awesome
Location. Tommy was awesome
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by Kwsmith02
Nov 08, 2024 -
BMW of West Houston responded
Hi, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!
Awesome and efficient customer service as always!
!! Thank you again for the many years of service.
!! Thank you again for the many years of service.
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by Lourdes.ymson21
Service Price Transparency
Other Employees Tagged:
John Swann
Nov 01, 2024 -
BMW of West Houston responded
Hi, we are very happy to have provided you with such a positive experience! We can't wait to see you again, have a great day.
Tommy Luk was so helpful and he made it look so very easy
and fast
and fast
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by nwajiogoli Ifeanyi
Nov 01, 2024 -
BMW of West Houston responded
Nwajiogoli, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of West Houston! We hope you have a great day!
Fantastic and quick sale.
Tommy had everything ready for me when I arrived and I was back on the road in less than 2 hours with my dream car.
Tommy had everything ready for me when I arrived and I was back on the road in less than 2 hours with my dream car.
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by Kim Barron
Nov 01, 2024 -
BMW of West Houston responded
Hi Kim, we are very happy to have provided you with such a positive experience! We hope you have a great day!
***Review edited to reflect the positive post-sale effort
from the Sales team and their promise and commitment to provide excellent service.***
The sales associate was very friendly. However, I wish the f
from the Sales team and their promise and commitment to provide excellent service.***
The sales associate was very friendly. However, I wish the finance agent was a bit more understanding and flexible when I asked for the paperwork to be reprinted after identifying that my name was misspelled. Only a couple of forms were reprinted and I was advised to keep signing the rest of the paperwork with the wrong name on it. I felt very uncomfortable to do it but proceeded anyway in order to move forward… Also, when it comes to add-on services, it would be great if the team doesn’t insist so much when a customer has already declined a service. I felt uneasy to keep saying no multiple times for the same thing. We were very courteous and respectful to each other the whole time.
Other than this, the experience was good and we love our new car!
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by Clarisse
Other Employees Tagged:
Mo A.
Nov 02, 2024 -
BMW of West Houston responded
Thank you for sharing your experience with us. We're glad to hear that our sales associate made a positive impression and that you’re enjoying your new car! We apologize for the discomfort you experienced during the paperwork process. Your concerns are important to us, and we want to ensure that every part of the car-buying journey feels comfortable and respectful. We’ll address these issues with our team to improve flexibility and responsiveness to customer requests in the future. Please don’t hesitate to reach out if there’s anything more we can do for you. Thank you for your valuable feedback, and congratulations on your new vehicle!
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9 yrs, 6 mos
Cantonese
