Tommy Gard
Tommy Gard at Norm Reeves Honda Superstore North Richland Hills
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Tommy Gard

Sales Consultant

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.3
16 Reviews
4.3

16 Reviews

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16 Reviews of Tommy Gard

October 15, 2024

Dealership Rating
Employee Rating

Tommy, our advisor was amazing! He made sure we were taken care of and was courteous, thoughtful and thorough. More

by Drsayani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your glowing feedback! We’re here whenever you're ready for another visit.

September 24, 2024

Dealership Rating
Employee Rating

Sadly, the salesperson could not take 10 minutes to show me any of the interior settings upon delivery of the car…would have expected more for a cash purchase of nearly $40K More

by linda93
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Sep 25, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We aim to provide excellent customer service with each visit, and we are sorry to hear that was not the case for you. We’d like to speak with you to learn more about your recent visit with us. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com

September 15, 2024

Dealership Rating
Employee Rating

Very good sales experience. Enjoyed working with both salesmen. Process hot a little drawn out due to personnel availability at the end. More

by John
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ali Qurbani

Sep 16, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your positive feedback! Please stop by again soon, we’d love to assist you.

September 12, 2024

Dealership Rating
Employee Rating

They were friendly and gave us great customer service. Fast service and they did a great job More

by Ednanluera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 13, 2024

Norm Reeves Honda Superstore North Richland Hills responded

That's what we like to hear, Ednanluera! We're pleased that you had such a good service visit, and we look forward to your return. Thank you!

August 19, 2024

Dealership Rating
Employee Rating

Norm Reeves had a large selection of cars. Corbin was very knowledgeable and helpful. The entire staff s were very pleasant to work with. More

by cjp5050
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erik Chipman , Corbin

Aug 20, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for the 5-star review! We’re so glad you had a great experience. Please don’t hesitate to visit us again!

August 17, 2024

Dealership Rating
Employee Rating

Really just a nice professional bunch of people from sales staff to finance. Was a very nice experience dealing with Norm Reeves and will probably be back when my wife is ready for a new car. Really app More

by Hikerbobbo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jason/william

Aug 19, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Your 5-star review made our day! Thank you for your support, and we're here for you whenever you need us.

August 06, 2024

Dealership Rating
Employee Rating

Great dealership that are up front with their prices and fees. They work with you and do not deny you of any incentives they have unlike other dealerships I have gone to! More

by a.amador25
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 07, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thanks for sharing your review with us! We hope to see you again to provide you with 5-star service.

August 03, 2024

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Employee Rating

The car has been in service for a long time for diagnosis. The services are too expensive. More

by Mihaila Viorel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 05, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We realize your time is valuable, and it is our goal to provide you with prompt, reliable service. We would like to discuss your recent visit further. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com

July 31, 2024

Dealership Rating
Employee Rating

I had an appointment for my A1 service . Once I arrived , I had to wait for over ten minutes in my car to have someone ask me what I am there for . Once I was addressed , they continued to m More

by Ferrot1925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Amanda

Oct 23, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We value feedback from our customers, especially regarding our procedures, Ferrot1925. We're disappointed to hear about the delays and lack of updates. These are issues we will need to address with our service team so that we can provide a five-star experience if you choose to return. Thank you.

June 21, 2024

Dealership Rating
Employee Rating

I went without an appointment and Tommy was the best service advisor in getting my truck serviced and washed. I’ll be back! More

by Melonie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for your kind words! We're glad Tommy could provide you with excellent service. We look forward to seeing you again soon!

1

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