Tommy Choonhaurai

I received excellent service. Delivered and timely and friendly. Very responsive. Made it a seamless experience. Delivered and timely and friendly. Very responsive. Made it a seamless experience. More

by LYNZYERIN3 Verified Customer Verified Customer

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I love this place and all the employees sales department is amazing, Tim , Elise , Ed and services 100% thorough is amazing, Tim , Elise , Ed and services 100% thorough More

by TROTTERCAMILLE880 Verified Customer Verified Customer

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I, with our nephew's knowledgeable help, had been car shopping for a number of days, off and on. We went to Niello Elk Grove BMW to see a couple of cars of possible interest, which we'd seen listed. W shopping for a number of days, off and on. We went to Niello Elk Grove BMW to see a couple of cars of possible interest, which we'd seen listed. We were greeted by Pooja Thakur as we entered the showroom. Right from the start, it was clear that she was there to help, if needed. She answered a couple of general questions without showing any of the typical intrusive banter and interrogation we'd come to expect in some other dealerships. She knew her cars and discussed the Niello inventory and specific BMW specs with confidence. When we focused on two different models, she was able to bring us right to the first, out on the lot. After viewing and questions she offered a trial drive, which we did, straightway. Afterwards, we focused on the second model which she arranged to promptly bring up to the front entrance for a review and then test drive. When we returned to the showroom, she courteously attended to us and gave us the space we wanted to discuss our thoughts about the two cars. Your sales associate, Pooja, was quite friendly, highly professional, courteous and responsive but never tried directing us toward a sale until she knew that we'd taken a sincere interest. We also saw the same helpfulness, but reserve, in the other Niello staff with whom we met afterwards in concluding a purchase. Had Pooja and your team shown any of the untoward assertiveness we'd seen elsewhere, we'd likely not have followed through to a purchase. In summary, it was a very enjoyable, refreshing shopping experience. We felt that we were treated with respect and helpfulness and that our interests and preferences were responded to in reaching a purchase agreement. All in all, we are happy with the new car, our BMW X1 M35i and look forward to a long and enjoyable driving experience. It is without reservation that we would recommend Niello BMW, Pooja, Ali our BMW "genius", and all the staff and management with whom we met, without reservation. Thank you, David D Lyons PS Please accept my apologies for the delayed response. Issues with my messaging apps. More

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Mo is the best! He understood what we wanted and made the process so stress free! Great communicator! Great listener ! All around greatness ! Ask for Mo he will defi He understood what we wanted and made the process so stress free! Great communicator! Great listener ! All around greatness ! Ask for Mo he will definitely get you what you want! I definitely recommend Niello BMW Elk Grove! More

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Great customer service! They made me feel right at home and there were no hidden fees when discussing prices. I highly recommend! They made me feel right at home and there were no hidden fees when discussing prices. I highly recommend! More

by NUNEZSHAKAYLA Verified Customer Verified Customer

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They were polite, not super pushy and made my car buying experience fun and easy! experience fun and easy! More

by EricJ. Verified Customer Verified Customer

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3rd purchase from Jerome and it was smooth, easy, fun, and personable. Highly recommend working with him. He listens and delivers. and personable. Highly recommend working with him. He listens and delivers. More

by CHRISTIE1019 Verified Customer Verified Customer

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Great experience all around. Friendly salespeople greeted me and helped to find the car I was interested in. They ordered it from their other facility and scheduled a test drive Friendly salespeople greeted me and helped to find the car I was interested in. They ordered it from their other facility and scheduled a test drive for me. On top of that, their terms were the best of all the BMW dealers I visited. Highly recommend this sales team. More

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Eventually after a lot of back and forth, I know I got the best deal possible. They took my car max trade in offer. Then added more to compensate for the price of the car in the back end. Test drove the c the best deal possible. They took my car max trade in offer. Then added more to compensate for the price of the car in the back end. Test drove the car by myself, signing the documents was very simple. Derailed the car before I left. Overall easy process. More

by NICKTROJANOWSKI Verified Customer Verified Customer

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Unlike their sister dealership located on Fulton Ave, BMW Elk Grove is extremely friendly, customer focused, and goes the extra mile to ensure full satisfaction. They are really willing to work with their c Elk Grove is extremely friendly, customer focused, and goes the extra mile to ensure full satisfaction. They are really willing to work with their customers to secure a great deal without having to sway a customer from their purchase goal. I highly recommend working with this location and with their Sales Associate, Tom Mohammadi, who has been stellar throughout the whole purchase and post-purchase process. You've truly secured yourself a new and loyal BMW client. I will definitely do business with you all again! More

by DOCJIMENEZ09 Verified Customer Verified Customer

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