Tommie Smith

I was in the market for a new truck and visited Mel Hambelton Ford to work out a deal. I have been a loyal Ford Motor Company customer and have purchased four vehicles from the brand over time, so I Hambelton Ford to work out a deal. I have been a loyal Ford Motor Company customer and have purchased four vehicles from the brand over time, so I went in expecting a straightforward and fair experience. The truck I was interested in had a $2,000 customer cash rebate, along with additional advertised incentives including a $2,500 loyalty rebate and a $500 military rebate. I was told these could not be combined, although that restriction was not clearly stated. When I asked for a dealer discount to bridge the gap and reach a reasonable price, I was told that was not possible because they would lose money. It also took roughly 20 minutes just to determine what rebates I actually qualified for. For a sales team, this should be immediate and transparent. The delay raised serious concerns about how clear and straightforward the process was for customers. What was even more concerning was the explanation that followed. I was told the dealership does not receive holdbacks, makes no money from financing, and makes no money from the service department—only from markup on vehicle sales. That explanation does not align with how dealerships typically operate, where revenue is generally generated across multiple departments, not solely vehicle markup. It came across as an attempt to justify pricing rather than provide transparency. The discussion also repeatedly shifted to used truck pricing to justify the value of the new vehicle. However, I was not shopping for a used truck, and those comparisons were not relevant to my decision. Overall, the experience felt less like a negotiation and more like a sales process designed to protect pricing at all costs rather than earn a customer’s business. I will not be returning, and I would strongly advise others to be extremely cautious before buying here or reconsider purchasing a Ford altogether. More

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Justin Blevins is a great sales person to work with. He has always taken very good care of me. I am a repeat customer. Brandy is also awesome to work with in the service department. She’s always willing He has always taken very good care of me. I am a repeat customer. Brandy is also awesome to work with in the service department. She’s always willing to go above and beyond.Ryan in finance is fast and does a great job More

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Easy work with. Everything ready go. Friendly would buy again from. Nice facility. All good Everything ready go. Friendly would buy again from. Nice facility. All good More

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After driving hours to purchase a vehicle, we were mislead and lied to the entire time regarding incentives and the deal they’d do for us.. What’s messed up is that Stan Bogdan a manager here could ca mislead and lied to the entire time regarding incentives and the deal they’d do for us.. What’s messed up is that Stan Bogdan a manager here could care less about his customers. He too mislead us and lied to us, didn’t do anything that was promised. Avoid this dealership and this person by all costs. I have filed all sorts of complaints on these people. To ford bbb and local ag office. I learned my lesson. More

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Really great buying experience, knowledgeable and friendly. Really helped to put the buying process into perspective as well as finding the right Explorer for us. Thank you for being genuine and comp friendly. Really helped to put the buying process into perspective as well as finding the right Explorer for us. Thank you for being genuine and completely open with us. More

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Stan and Blake went above and beyond to help my wife get a new Ford Explorer. They stand out as the leader in Wichita for both sales and great customer service. They make the car buying experience easy and a new Ford Explorer. They stand out as the leader in Wichita for both sales and great customer service. They make the car buying experience easy and fun and put your interests first. Stan worked hard to get us the best price and color we wanted and even went out of state to find the vehicle to complete the deal. I’d recommend Stan, Blake and Mel Hambelton Ford to anyone looking for a new or pre-owned vehicle. More

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This dealership has bad business practices. They are more concerned with profit margin on deals than on customer loyalty and return business. I would not recommend anyone doing business with th They are more concerned with profit margin on deals than on customer loyalty and return business. I would not recommend anyone doing business with them locally or anywhere else in the US. They canceled my sale which was a truck at MSRP because I no longer had a trade in available for them. Your dealerships greed will catch up with you in the long run. More

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Robert Kinney The xxxxxxx guy is amazing to work with! Makes the experience soo painless. I won't buy from anyone else. Makes the experience soo painless. I won't buy from anyone else. More

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Aubrey "Cowboy Rip" did an amazing job and takes care of his customers. He was real friendly and made sure the process went smoothly. One if not the best sales person, I have ever met. his customers. He was real friendly and made sure the process went smoothly. One if not the best sales person, I have ever met. More

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My wife and I purchased a new Ford Edge with the help of a great salesman Mark Rank. He was patient and very knowledgeable and helped us find the options we wanted and needed on our new Edge. One of the th a great salesman Mark Rank. He was patient and very knowledgeable and helped us find the options we wanted and needed on our new Edge. One of the things my wife noticed was how clean the dealership and bathrooms were and that is saying a lot from a lady who cleans as a career. The finance department representative, a man from Montana, was very personable and not pushy. Overall, I could not ask for a better customer experience. More

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