Tom Wentz | Page 2

This place has become terrible to deal with. Clearly their mechanics do not do their job. Have had my cars there multiple times in past few months, as soon as i get it out of dealer theres anoth Clearly their mechanics do not do their job. Have had my cars there multiple times in past few months, as soon as i get it out of dealer theres another warning light on or problem. More

by KM Verified Customer Verified Customer

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My. Experience this time was very good; thanks to Tomas. Rizza Cadillac to me is like doctor who knows your health history. I also most lost that trust d Experience this time was very good; thanks to Tomas. Rizza Cadillac to me is like doctor who knows your health history. I also most lost that trust due to Tony. I don't ever want to see his face again. I can't leave out Becky who was very gracious. More

by Booboo Verified Customer Verified Customer

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I felt totally forgotten about and ignored during this last visit by service department. Contact wasn’t there. Info lacked also feel that 59 dollar discount on a lost day is insufficient which showed the last visit by service department. Contact wasn’t there. Info lacked also feel that 59 dollar discount on a lost day is insufficient which showed the lack of responsibility. Also left a message for a manager who never reached out either. Disappointed More

by Joesanz_6 Verified Customer Verified Customer

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John is by far the best service guy around. Always helpful and communicates quickly with updates Always helpful and communicates quickly with updates More

by Sclade1 Verified Customer Verified Customer

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Your inspection and analysis of the issues I had with my car were very thorough and on point. You did an excellent job of resolving them. I shall bring my car to you again for service. Your environment car were very thorough and on point. You did an excellent job of resolving them. I shall bring my car to you again for service. Your environment is very clean and well mainatained More

by GENCALLOWAY Verified Customer Verified Customer

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Will NOT honor warranty on New Noisy brake pads for Caddy ESV from GMC not acceptable to customer. Customer provided videos of proof of how noisy brakes are and was told there was nothing they could do abo ESV from GMC not acceptable to customer. Customer provided videos of proof of how noisy brakes are and was told there was nothing they could do about VERY LOUD, Sqreech the brake pads make. Customer has complained every since the pads were first put on the truck. Who!!!!??? wants to drive around with nice, expensive vehicle or an inexpensive vehicle with loud brakes. The vehicle didn't sound like that before being brought in for service on the brakes. Customer has been coming to Rizza Cadillac for years, with previous Cadillac truck. I will take this complaint as far as necessary. I even asked for a refund so I could go somewhere else where brake pads that DO NOT make noise can be installed and was blatantly told, NO, by Tom, what do you expect us to do...it is what it is. I pay very good money for service and I expect good results or solutions. Not Happy At All!!! More

by AEPRODINC Verified Customer Verified Customer

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Best dealership out there, quick, efficient worth every penny woo hoo thank u!!!!! Amazing job penny woo hoo thank u!!!!! Amazing job More

by Lwentz29 Verified Customer Verified Customer

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Service was super fast and headache free. The service writer, Jim, was super helpful and made sure my car was finished by time I was out of work. writer, Jim, was super helpful and made sure my car was finished by time I was out of work. More

by Jakemccarthy95 Verified Customer Verified Customer

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Such a great experience every time I come drop my car off Danielle and Becky are great I am always in and out Danielle and Becky are great I am always in and out More

by Tina Verified Customer Verified Customer

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Came there for an oil change and everything went very well. Service was quick and everyone was friendly. I didn’t have to wait very long. well. Service was quick and everyone was friendly. I didn’t have to wait very long. More

by Jello Verified Customer Verified Customer

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