Tom Stensrud
Tom Stensrud at Valley Buick GMC

Tom Stensrud

Service Advisor

Valley Buick GMC

7500 145th St W
Apple Valley, MN 55124

4.8
342 Reviews
4.8

342 Reviews

Write a Review

342 Reviews of Tom Stensrud

May 01, 2025

Dealership Rating
Employee Rating

Great communication on repair and timelines. They found the valve body promptly and fit the repair in as soon as possible. More

by wolftat63
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Stephen was awsome too.

May 01, 2025

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I’M SATISFIED WITH YOUR SERVICE I WAS TREATED COURTESY/ RESPECT APPRECIATE YOUR SERVICE AMEN.🙏 More

by cmriley1024BLESSINGS FOR YOU TOO!
Service Price Transparency
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Recommend Dealer
Yes

April 30, 2025

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Scott listened, I felt heard, and he was patient. I’ve been a cx for 39 yrs and I want to trust that Valley GMC earnestly wants to keep my 2014 Equinox in safe, running order. Since 1986 we have NE More

by none23
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Scott Soller

April 28, 2025

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Excellent service, knowledgeable, excellent customer service, expedient, quick responses, they had me in and out in no time at all. I really appreciated how efficient they were, no messing around or del More

by HARRIETMARTIN15
Sales Price Transparency
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Recommend Dealer
Yes
Apr 29, 2025

Valley Buick GMC responded

Thank you for your wonderful review! We are thrilled to hear about your positive experience at Valley Buick GMC of Apple Valley. Our team strives to provide excellent customer service and efficiency, and it’s great to see that reflected in your visit. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 26, 2025

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Valley Buick GMC has been my “go to” for cars and service since about 2008. Worked with Leon back then. Have always been pleased with the people who provided whatever kind of service I was in need of. More

by barb_bothof
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Recommend Dealer
Yes

Other Employees Tagged: Tim Condon, Heather Swanson , Stephen was excellent on April 7th when the first service was performed, at no cost to me, on my new car.

Apr 26, 2025

Valley Buick GMC responded

Thank you for your wonderful review! We truly appreciate your loyalty to Valley Buick GMC of Apple Valley since 2008. It's great to hear that you've consistently received excellent service from our team, including Leon. We look forward to continuing to meet your needs in the future. Please visit us again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 26, 2025

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On time, accommodating, appreciate your business, complimentary vehicle wash, experienced and conveniently located. Friendly and comfortable waiting area More

by mremer42
Service Price Transparency
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Recommend Dealer
Yes
Apr 27, 2025

Valley Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience at Valley Buick GMC of Apple Valley. It’s great to know that our team was able to accommodate your needs and that you enjoyed our comfortable waiting area. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

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Brought in for scheduled oil change with filter as well as tire rotation. Lounge is comfortable and did not have to stay too long. Asked for car wash but it was forgotten. Had to ask again. Otherwise the o More

by Mark
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Recommend Dealer
Yes
Apr 25, 2025

Valley Buick GMC responded

Thank you for your feedback, Mark. We're glad to hear you found our lounge comfortable and that your overall service was good at Valley Buick GMC of Apple Valley. We appreciate you bringing the car wash oversight to our attention, and we will make sure to improve on this aspect for future visits. Your experience is important to us, and we hope to serve you even better next time! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

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Terrible customer service, rude employees, poor quality work. Multiple visits for same problem and they were never able to repair properly. More

by gregjthurston
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Recommend Dealer
No
Apr 25, 2025

Valley Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the customer service and after multiple visits for the same issue, it can be quite disappointing. Your feedback is important to us at Valley Buick GMC of Apple Valley, and we would like the opportunity to address your concerns directly. Please feel free to reach out to us. We appreciate you bringing this to our attention. Sincerely, The Team at Valley Buick GMC of Apple Valley

April 22, 2025

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Was easy to make appointment and always feel great how they take care of my car thanks again More

by Georgean
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Heather Swanson

Apr 22, 2025

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found it easy to make an appointment and that you feel well taken care of at Valley Buick GMC of Apple Valley. We appreciate your trust in us, and we look forward to seeing you again for your next service! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 20, 2025

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Tom was just wonderful and helpful in all ways! with regard to our repair! Thank you! More

by Tonygaby
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Heather Swanson

Apr 20, 2025

Valley Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with us regarding your repair at Valley Buick GMC of Apple Valley. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

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