Tom Stensrud
Tom Stensrud at Valley Buick GMC

Tom Stensrud

Service Advisor

Valley Buick GMC

7500 145th St W
Apple Valley, MN 55124

4.8
339 Reviews
4.8

339 Reviews

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339 Reviews of Tom Stensrud

April 26, 2025

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Employee Rating

Valley Buick GMC has been my “go to” for cars and service since about 2008. Worked with Leon back then. Have always been pleased with the people who provided whatever kind of service I was in need of. More

by barb_bothof
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Tim Condon, Heather Swanson , Stephen was excellent on April 7th when the first service was performed, at no cost to me, on my new car.

Apr 26, 2025

Valley Buick GMC responded

Thank you for your wonderful review! We truly appreciate your loyalty to Valley Buick GMC of Apple Valley since 2008. It's great to hear that you've consistently received excellent service from our team, including Leon. We look forward to continuing to meet your needs in the future. Please visit us again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 26, 2025

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On time, accommodating, appreciate your business, complimentary vehicle wash, experienced and conveniently located. Friendly and comfortable waiting area More

by mremer42
Service Price Transparency
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Recommend Dealer
Yes
Apr 27, 2025

Valley Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience at Valley Buick GMC of Apple Valley. It’s great to know that our team was able to accommodate your needs and that you enjoyed our comfortable waiting area. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

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Brought in for scheduled oil change with filter as well as tire rotation. Lounge is comfortable and did not have to stay too long. Asked for car wash but it was forgotten. Had to ask again. Otherwise the o More

by Mark
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Recommend Dealer
Yes
Apr 25, 2025

Valley Buick GMC responded

Thank you for your feedback, Mark. We're glad to hear you found our lounge comfortable and that your overall service was good at Valley Buick GMC of Apple Valley. We appreciate you bringing the car wash oversight to our attention, and we will make sure to improve on this aspect for future visits. Your experience is important to us, and we hope to serve you even better next time! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

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Terrible customer service, rude employees, poor quality work. Multiple visits for same problem and they were never able to repair properly. More

by gregjthurston
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Recommend Dealer
No
Apr 25, 2025

Valley Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the customer service and after multiple visits for the same issue, it can be quite disappointing. Your feedback is important to us at Valley Buick GMC of Apple Valley, and we would like the opportunity to address your concerns directly. Please feel free to reach out to us. We appreciate you bringing this to our attention. Sincerely, The Team at Valley Buick GMC of Apple Valley

April 22, 2025

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Was easy to make appointment and always feel great how they take care of my car thanks again More

by Georgean
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Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Heather Swanson

Apr 22, 2025

Valley Buick GMC responded

Thank you for your wonderful review! We're thrilled to hear that you found it easy to make an appointment and that you feel well taken care of at Valley Buick GMC of Apple Valley. We appreciate your trust in us, and we look forward to seeing you again for your next service! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 20, 2025

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Tom was just wonderful and helpful in all ways! with regard to our repair! Thank you! More

by Tonygaby
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Heather Swanson

Apr 20, 2025

Valley Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with us regarding your repair at Valley Buick GMC of Apple Valley. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 20, 2025

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Easy and straightforward. Quick and clear. Fast and friendly. All good. Nothing else to add. More

by iancorytegantvoort
Sales Price Transparency
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Recommend Dealer
Yes
Apr 20, 2025

Valley Buick GMC responded

Thank you for choosing Valley Buick GMC of Apple Valley and for your wonderful review! We're thrilled to hear that you found your experience easy, quick, and friendly. We look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 19, 2025

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The service department is fantastic at your dealership! They take excellent care of me and my vehicle More

by missymelin
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Heather Swanson

Apr 20, 2025

Valley Buick GMC responded

Thank you for your wonderful feedback! We’re thrilled to hear that you had a fantastic experience with our service department at Valley Buick GMC of Apple Valley. Our team is dedicated to taking excellent care of you and your vehicle. We look forward to seeing you again for your next visit! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 17, 2025

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Great services, very responsible, reasonable price. Got a quoted from another dealer first, but Valley Buick GMC only quoted half of the price, GMC actually try to fix the problem, not like another dea More

by XJ W
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Heather Swanson

Apr 17, 2025

Valley Buick GMC responded

Thank you for your amazing review! We appreciate your kind words about the great service you received at Valley Buick GMC of Apple Valley. It's fantastic to hear that our team was able to provide a reasonable price and effectively address your issue. We always strive to provide the best solutions for our customers. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 17, 2025

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They are fast and very nice people I will love to go back to Chevy in Apple Valley Mn More

by Jerry’s Limo
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Heather Swanson

Apr 17, 2025

Valley Buick GMC responded

Thank you for your kind words! I appreciate your positive feedback about the fast service and friendly staff at Valley Buick GMC of Apple Valley. We hope to welcome you back soon. If you have any questions or need assistance in the future, please feel free to reach out! Sincerely, The Team at Valley Buick GMC of Apple Valley

Apr 17, 2025

Valley Buick GMC responded

Thank you for your kind words, Jerry! We appreciate your positive feedback about the fast service and friendly staff at Valley Buick GMC of Apple Valley. We hope to welcome you back soon. If you have any questions or need assistance in the future, please feel free to reach out! Sincerely, The Team at Valley Buick GMC of Apple Valley

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