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Tom Stensrud
Tom Stensrud at Valley Buick GMC

Tom Stensrud

Service Advisor

Valley Buick GMC

7500 145th St W
Apple Valley, MN 55124

4.8
279 Reviews
4.8

279 Reviews

Write a Review

279 Reviews of Tom Stensrud

February 04, 2025

Dealership Rating
Employee Rating

She was not at all friendly. Felt bad having to make her work maybe bad day More

by STEVEKNAPMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Scott Soller, Heather Swanson

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February 04, 2025

Dealership Rating
Employee Rating

I was treated as if I were family ! ! Everybody was incredibly professional and helpful and my oil change was expedient. More

by terk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Heather Swanson

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February 03, 2025

Dealership Rating
Employee Rating

The service department was ready for me when arrived on time and took my vehicle right in for service. They were courteous and listened to what I needed done. Service was done properly and promptly. More

by thecarpentershop
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Heather Swanson

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Feb 05, 2025

Valley Buick GMC responded

Thank you for your kind review! We're thrilled to hear that our service department at Valley Buick GMC of Apple Valley was able to meet your needs efficiently and courteously. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 03, 2025

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Employee Rating

Service appointment was timely, friendly, and professionally completed. Fair price for oil change. Excellent dealership. More

by BKORTE46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 05, 2025

Valley Buick GMC responded

Thank you so much for your kind words! We're thrilled to hear that your service appointment at Valley Buick GMC of Apple Valley was timely and professionally completed. Our team strives to provide friendly service at fair prices. We appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

February 02, 2025

Dealership Rating
Employee Rating

Valley is the best car dealership in the the metro. Sales people and the service department are what keep my cars in like new condition. More

by MGSTEPHENS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Paul, Connor Wickenhauser, Scott Soller, Heather Swanson, Joel Mullett

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Feb 04, 2025

Valley Buick GMC responded

Thank you for your fantastic review! We're thrilled to hear that you consider Valley Buick GMC of Apple Valley the best car dealership in the metro. Our sales team and service department work hard to ensure your vehicles stay in like-new condition. We appreciate your support and look forward to serving you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

January 31, 2025

Dealership Rating
Employee Rating

Heather Swanson knows her stuff. Based on the explanation of my problem, she told me what was wrong with my vehicle even before the mechanics got a look at it. And she was right! More

by dexmar16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Heather Swanson

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Feb 03, 2025

Valley Buick GMC responded

Thank you for your wonderful review of Valley Buick GMC of Apple Valley! We're thrilled to hear about your positive experience with Heather and our service team. It's great to know that she was able to diagnose your vehicle's issue accurately and set you up with a loaner vehicle. We appreciate your continued trust in us for your service needs. We look forward to seeing you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

January 31, 2025

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Employee Rating

They are friendly, courteous and customer oriented. I have found them to be honest and fair and competitive in their pricing. More

by TDWRIGHT6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2025

Valley Buick GMC responded

Thank you so much for your kind words! We truly appreciate your feedback about our friendly and customer-oriented team at Valley Buick GMC of Apple Valley. It's wonderful to hear that you found us to be honest, fair, and competitive in pricing. We look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

January 31, 2025

Dealership Rating
Employee Rating

Service was prompt, informed every step of the process. I would recommend dealership for repairs More

by justinpeterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 03, 2025

Valley Buick GMC responded

Thank you for your kind words, Justin! We're thrilled to hear that you had a prompt and informative experience at Valley Buick GMC of Apple Valley. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

January 31, 2025

Dealership Rating
Employee Rating

I found the service department employees I worked with were all very friendly and professional. The service performed on my car was handled in a very timely manner. More

by CBODIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Heather Swanson , Kasey Cervenka - 5 star rating for her also

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Feb 03, 2025

Valley Buick GMC responded

Thank you for your wonderful review! We greatly appreciate your kind words about our service department team and the professionalism you experienced at Valley Buick GMC of Apple Valley. It's fantastic to hear that your car was serviced in a timely manner. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

January 31, 2025

Dealership Rating
Employee Rating

They fix the car that another couldn’t fi after 2 times Good job hey More

by Katal59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Soller, Heather Swanson

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Feb 03, 2025

Valley Buick GMC responded

Thank you for your positive feedback! We're thrilled to hear that we were able to fix your car when others couldn't. At Valley Buick GMC of Apple Valley, we strive to provide excellent service, and your satisfaction means a lot to us. Feel free to visit us again for any future needs, and we appreciate you sharing your experience! Sincerely, The Team at Valley Buick GMC of Apple Valley

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