The guy that helped me to get my airbags changed was
super helpful and professional.
super helpful and professional.
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by Jaymanuelmedinaa
Service Price Transparency
Other Employees Tagged:
Talyn Bass
Jan 27, 2025 -
Tom Peacock Nissan responded
Thank you for your wonderful review! I'm thrilled to hear that you had a positive experience at Tom Peacock Nissan, especially with the assistance you received for your airbag change. Our team strives to provide excellent service, and it's great to know that we met your expectations. I look forward to seeing you again soon!
Best,
Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Tom Peacock Nissan left much to be desired.
While the dealership projects an air of professionalism, my experience revealed significant shortcomings, including a lack of transparency, inflated
While the dealership projects an air of professionalism, my experience revealed significant shortcomings, including a lack of transparency, inflated fees, and aggressive upselling of unnecessary add-ons. It felt more like a brokerage than a dealership genuinely connected to the Nissan brand.
The sales team didn’t seem knowledgeable about the cars they were selling. When I asked specific questions about features and differences between models, they couldn’t provide clear answers, which showed me that cars aren’t their focus—profit is. Additionally, it seems this dealership is accustomed to taking advantage of customers who may not be fluent in English or fully familiar with the documentation. Their tactics are clearly designed to exploit trust, but they crossed the wrong person today.
This dealership lacks the connection, transparency, and integrity expected from a Nissan representative. For a fair, professional experience that prioritizes customer satisfaction, look elsewhere.
if you noticed they left out their head shot photos on this site, other dealers are glad to show their faces. This alone will make one question their gestures. They don't even seem to have all their employees/sales agent listed here.
They immediately destroyed the window sticker that advertised the car’s original pricing, claiming it was part of their “prep.” Instead of filing it with my records for transparency, they removed a critical piece of documentation that would have clarified the vehicle’s value. This kind of deliberate action, seemingly aimed at inflating prices and obscuring their lack of transparency, is both concerning and unethical.
Tom Peacock Nissan is a textbook example of what happens when a dealership strays from its purpose: selling cars and building trust with customers. My experience here revealed not just inefficiency but a calculated approach to maximize profits at the expense of transparency, trust, and customer satisfaction. This isn’t just a performance issue—it’s a pattern of predatory practices disguised as professionalism.
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by Stevenson Nwokenkwo
Other Employees Tagged:
Wyatt Rowland, Rubio, Loi Quintero,
Jan 24, 2025 -
Tom Peacock Nissan responded
We acknowledge your review and are currently looking into the events you’ve detailed.
Great dealership and excellent customer service…
They
really help and take care of there customers
really help and take care of there customers
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by krislynwarren82
Dec 02, 2024 -
Tom Peacock Nissan responded
Thank you for your wonderful review! We truly appreciate your kind words about the excellent customer service at Tom Peacock Nissan. Our team is dedicated to taking care of our customers, and it's great to hear that you had a positive experience. We look forward to assisting you again in the future!
Best,
Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
I’ve Been shopping at car lots for years but here it felt
different, like they actually cared about their customer and we weren’t just a number on a paper:) coming back for sure
different, like they actually cared about their customer and we weren’t just a number on a paper:) coming back for sure
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by The Mack
Sep 26, 2024 -
Tom Peacock Nissan responded
Thank you so much for your kind words! I'm thrilled to hear that your experience at Tom Peacock Nissan felt special and personalized. I truly value our customers and strive to provide the best service possible. I can't wait to welcome you back for your next visit!
Best,
Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
If I had the money for two cars I would’ve bought a
second because of how great their attentiveness was, 10/10 visit for sure
second because of how great their attentiveness was, 10/10 visit for sure
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by The Mack
Other Employees Tagged:
Not sure
Sep 26, 2024 -
Tom Peacock Nissan responded
Thank you for your wonderful review! I'm thrilled to hear that you had such a great experience at Tom Peacock Nissan. It's fantastic to know that our attentiveness made a positive impression on you. I look forward to seeing you again, whether for a second vehicle or any future needs!
Best,
Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Gary was an amazing salesman and he took care of our
needs . He was awesome
needs . He was awesome
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by QueenJnea
Other Employees Tagged:
Gary Williams
Sep 24, 2024 -
Tom Peacock Nissan responded
Thank you for your kind words about your experience with us at Tom Peacock Nissan! I'm glad to hear that our team was able to take care of your needs and make your visit a pleasant one. I appreciate your feedback and look forward to serving you again in the future!
Best,
Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Feliz Fuentes was our advisor and he's always a pleasure
to work with, he keeps me updated & explains everything in detail. I will continue to look for Feliz whenever I need service for my Nissan.
to work with, he keeps me updated & explains everything in detail. I will continue to look for Feliz whenever I need service for my Nissan.
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by herrerox3
Service Price Transparency
Sep 13, 2024 -
Tom Peacock Nissan responded
Thank you for your wonderful review! I'm delighted to hear that Feliz made your experience at Tom Peacock Nissan so positive. His commitment to keeping you updated and providing detailed explanations truly sets him apart. I appreciate your loyalty and look forward to seeing you next time you need service for your Nissan!
Best,
Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Matt is fantastic—knowledgeable, professional, and a
pleasure to work with. Highly recommend for a smooth and pleasant experience!
pleasure to work with. Highly recommend for a smooth and pleasant experience!
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by OJ
Sep 11, 2024 -
Tom Peacock Nissan responded
Thank you for your wonderful feedback! I'm thrilled to hear that you had such a positive experience at Tom Peacock Nissan. Our team prides itself on providing outstanding service, and it's great to know Matt made your visit smooth and enjoyable. I appreciate your recommendation and look forward to welcoming you back in the future!
Best,
Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
After a frustrating start, Matt turned everything around.
His patience and expertise truly shone through, making the car-buying process smooth and stress-free. He listened, understood my concerns, and delive
His patience and expertise truly shone through, making the car-buying process smooth and stress-free. He listened, understood my concerns, and delivered excellent service. Highly recommend Matt for anyone seeking a top-notch experience!
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by poppa.joe
Sep 11, 2024 -
Tom Peacock Nissan responded
Thank you for your wonderful review! I'm thrilled to hear that Matt was able to turn your experience around and provide you with smooth, stress-free service at Tom Peacock Nissan. Your recommendation means a lot to me, and I truly appreciate your kind words about Matt's patience and expertise. I look forward to serving you again in the future!
Best,
Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com
Matt was exceptional—handled everything smoothly even
under pressure. Professional and efficient, he made the whole car-buying experience a breeze. Highly recommended!
under pressure. Professional and efficient, he made the whole car-buying experience a breeze. Highly recommended!
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by Chris.collins214
Sep 11, 2024 -
Tom Peacock Nissan responded
I'm thrilled to hear that Matt provided you with an exceptional car-buying experience at Tom Peacock Nissan. His professionalism and efficiency truly make a difference. I appreciate your recommendation and look forward to seeing you again soon!
Best,
Joe Garcia | General Manager | 281-230-4386 | jgarcia@tpnissan.com