Tom May

I came in Nov 2022 to purchase a Mercedes Benz G63 - The car was going under my business name and was processed that way with financing through Mercedes Benz Financial however once the reporting went throug car was going under my business name and was processed that way with financing through Mercedes Benz Financial however once the reporting went through it went under my personal credit information which was not how we processed the contract or paperwork. I've attempted to work with finance manager Michael S and have reached out to every person with "supervisory titles" there to only be ignored including VP Bill O, and managers such as Michael C, Thomas, Vlad, Matt, Mike JR, Kevin and Dick. This deal has turned into such a mess - I also had my vehicle registration done incorrectly (no surprise) and when I paid the additional fee for the Mercedes ME additional features the product specialist Alex G registered it to a different vehicle not my own - so now a different customer is enjoying the services I paid for and I was not refunded. Its been a mess from start to finish and tbh I regret bringing my services here. Today I formally filed a complaint with the BBB for mediation to see if someone wants to start doing their job correctly and assist with the mistakes that occurred here. Be careful and consider Flecher Jones instead because its a mess here and if a business owner do not expect them to understand and work with you if your putting your car under your business name. More

Report | Print

They sold me a $118,000 car that was a customer buy back. Never told me I had a branded title offered to but it back for $90,000. They rip me off I put $36k cash down on this car. Terrible salesman to sell m Never told me I had a branded title offered to but it back for $90,000. They rip me off I put $36k cash down on this car. Terrible salesman to sell me $118 k with a car with a savage title. More

Report | Print

Excellent customer service. We were treated like family! Everyone was down to earth and made us feel comfortable. The selection of Mercedes was outstanding 🤗 We were treated like family! Everyone was down to earth and made us feel comfortable. The selection of Mercedes was outstanding 🤗 More

Report | Print

Bought one car and then another because of the fantastic service and hospitality. Extremely professional. service and hospitality. Extremely professional. More

Report | Print

Thank you Charlie, Vlad, Tom H, Tom M, Mike Connolly, and Kevin! Everyone was so helpful and kind. Truly the best experience buying a car! Kevin! Everyone was so helpful and kind. Truly the best experience buying a car! More

Report | Print

Piotr S is a consummate professional. Very knowledgeable, outgoing and reasonable. This was by far the best car buying experience ever! Highly recommended! Bob, Chicago outgoing and reasonable. This was by far the best car buying experience ever! Highly recommended! Bob, Chicago More

Report | Print

The buying experience was very negative, GM Tom Mays was full of half truths and did everything he could to discourage me from buying this car. Told me it was the dealerships policy not to accept certified full of half truths and did everything he could to discourage me from buying this car. Told me it was the dealerships policy not to accept certified checks from my credit union or bank. However, Finance Manager Charlie stated he would accept certified checks, I was not going to purchase your car until Charlie changed my mind. I don’t know what Tom’s issue, he made me feel that he is biased. More

Report | Print

Purchased a few vehicles from Ronnie over the years and he is amazing. Very knowledgeable, service oriented and a real pleasure to work with. I highly recommend Ronnie for all of your vehicle needs!! he is amazing. Very knowledgeable, service oriented and a real pleasure to work with. I highly recommend Ronnie for all of your vehicle needs!! More

Report | Print

This dealer has 2018 Lexus LC500 with 7436 miles asking price was $74999. After almost 2 weeks negotiations, the price went down to $72500. However, I later learned that this same car got rejected from ano price was $74999. After almost 2 weeks negotiations, the price went down to $72500. However, I later learned that this same car got rejected from another recent buyer which he flew across country to came to realization that it has bumper damage on front and back, and the car has white vinyl wrap which its in bad condition. I still decided to buy at $72500 but the general manager name Tom May later changed his mind and told me that the price went up to $76999. I also deal with Kevin Dorsey who is a customer relation manager. Both of them played games with me and seems like they don’t respect the customers. Never have I experienced this type of business practice at a professional car dealer. Offer and change the price after customer agreed to buy. One thing that is very important and they violated was they sent me a picture that has the previous owner name. These people are dishonest and will try to rob you. Stay away!! More

Report | Print

Great experience beginning to end. Found the perfect vehicle at a great price. I’ll be sending all my family and friends from now on. vehicle at a great price. I’ll be sending all my family and friends from now on. More

Report | Print