Tom Matthews

Exceptional customer service and knowledge you need around your vehicle. They responded and attended to my vehicle with urgency. around your vehicle. They responded and attended to my vehicle with urgency. More

by Gibra Verified Customer Verified Customer

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Great dealership and the service employees are wonderful. They always make you feel like family. They always make you feel like family. More

by CLIFF.ANDREWS86 Verified Customer Verified Customer

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No issues. Service was great as always. Very responsive. Will use your service for future needs. Service was great as always. Very responsive. Will use your service for future needs. More

by DBOYKIN21 Verified Customer Verified Customer

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Tom and Tony have been great service representatives and I'd recommend them one million times over. They have always helped me and scheduled my services for 9 years. Thanks for the customer service and ma I'd recommend them one million times over. They have always helped me and scheduled my services for 9 years. Thanks for the customer service and making my time as a Jaguar customer great! More

by VICTORIA.BUGGS5 Verified Customer Verified Customer

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The service rep. , Mr. Matthew is always very helpful, patient and knowledgeable. He made sure we understood what we needed now for safety purposes and what was going , Mr. Matthew is always very helpful, patient and knowledgeable. He made sure we understood what we needed now for safety purposes and what was going to be needed soon. The Sales Rep. Mr. Aria Teherani was very knowledgeable about the car we wanted to test drive, He was very helpful and patient in answering the many questions we had about thew 2025 and 2026 Jaguar. More

by SNAEREB Verified Customer Verified Customer

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I've had nothing but great service experiences with this team. They always take care of me. team. They always take care of me. More

by JTDOUGLAS0 Verified Customer Verified Customer

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Excellent service advisors. They were professional and knowledgeable and got my issues addressed timely and accurately. They were professional and knowledgeable and got my issues addressed timely and accurately. More

by BGRAY15 Verified Customer Verified Customer

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⭐️⭐️⭐️⭐️⭐️ Five-Star Service Every Time! I’ve been taking my car to Jaguar Land Rover West Columbia for years, and I can truly say the level of service has been consistently exceptional. My I’ve been taking my car to Jaguar Land Rover West Columbia for years, and I can truly say the level of service has been consistently exceptional. My service representative, Tom, has been absolutely outstanding. He is knowledgeable, patient, and always goes above and beyond to make sure everything is done right. Tom takes the time to explain what’s needed, keeps me updated throughout the process, and makes every visit smooth and stress-free. It’s rare to find someone who genuinely cares about the customer experience, and Tom does exactly that. Because of his professionalism and the overall quality of service, I’ll continue to bring my vehicle here for many years to come. Highly recommend! More

by LISADK47 Verified Customer Verified Customer

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Great experience. Tom has been providing outstanding service; Mechanics are well trained and on point. Tom has been providing outstanding service; Mechanics are well trained and on point. More

by ANDY@CGMMD.COM Verified Customer Verified Customer

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Good follow up on service needs identified during inspection. Repair times were quick and met my expectations. inspection. Repair times were quick and met my expectations. More

by CAM Verified Customer Verified Customer

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