Tom Matthews
Tom Matthews at Jaguar Land Rover West Columbia

Tom Matthews

Senior Service Advisor

Jaguar Land Rover West Columbia

12500 New Car Drive
Clarksville, MD 21029

Contact Me
4.9
49 Reviews

Dealership Experience

11 yrs, 5 mos

Industry Experience

31 yrs, 4 mos

Specialties & Trainings

Land Rover Certified

Jaguar Certified

4.9

49 Reviews

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49 Reviews of Tom Matthews

July 13, 2025

Dealership Rating
Employee Rating

Tom in service is a gem. Their service dept has always been top notch. Helpful and timely More

by RROXIR
Service Price Transparency
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Recommend Dealer
Yes

July 12, 2025

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My 2018 jaguar passed all inspections I paid 2400. however the brake sensor failed in 3 days. I am not really sure about other things passed by the factory trained mechanics. More

by RSARIN1
Service Price Transparency
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Recommend Dealer
Yes

June 29, 2025

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Great & helpful service, as usual! You guys are the best! Thanks for your great service, each & every time. More

by GEOSYLJACK
Service Price Transparency
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Recommend Dealer
Yes

June 22, 2025

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Great service experience from start to finish. Was helped immediately upon arrival by the Service Manager. Was taken great care of from start to finish. Great waiting area and even when I need More

by MARK@JYHTEAM.COM
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Recommend Dealer
Yes

June 12, 2025

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What a great dealer, I would recommend them to anyone looking at buying a Jaguar / LandRover More

by adam@sippio.io
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Recommend Dealer
Yes

June 06, 2025

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Very pleased with the service provided. , as always. Everyone is always professional and polite. Thank you More

by VTLACY
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Recommend Dealer
Yes

June 04, 2025

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Pleasure doing business at West Columbia, all my experiences have been met with professionalism and courtesy More

by kellybarr0
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Recommend Dealer
Yes

Other Employees Tagged: Marcus Dominguez

June 04, 2025

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My customer service rep Tom was fantastic. He was great from the start to finish. Great job More

by jdslip1
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Recommend Dealer
Yes

June 03, 2025

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Their flexibility and impeccable service is unmatched! I always feel well taken care of when I visit their shop! More

by MELISSABURIAN
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Recommend Dealer
Yes

Other Employees Tagged: Simone Durbin

May 30, 2025

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Mr. Donald Bonsu Sir, I just wanted to thank you for making my Range Rover purchase such a smooth and enjoyable experience. Your professionalism, know More

by gwilliams16
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Recommend Dealer
Yes
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