Tom Matthews

Jaguar gives good customer service. Always hospitable and treat customers with respect and in a timely manner. Always hospitable and treat customers with respect and in a timely manner. More

by contehsaffie Verified Customer Verified Customer

Report | Print

Service was great, The loaner was not comparable to our Autobiography Range Rover that was being serviced. There was plastic tape to cover an air leak over the windshield that they ripped off of the roll a Autobiography Range Rover that was being serviced. There was plastic tape to cover an air leak over the windshield that they ripped off of the roll and slapped on. Hideous but we had a loner for those fe days. More

by me Verified Customer Verified Customer

Report | Print

Everything great - Tom was so accommodating with getting us in when we had a problem. us in when we had a problem. More

by Melanieuebele Verified Customer Verified Customer

Report | Print

I have always had exceptional service on my Range Rover from the friendly and highly qualified staff from the friendly and highly qualified staff More

by SPRINGPROMISE Verified Customer Verified Customer

Report | Print

Excellent Customer Service! Would recommend Thom to anyone who is serious about the car and maintenance of their vehicle. Would recommend Thom to anyone who is serious about the car and maintenance of their vehicle. More

Report | Print

Honest folk and nice friendly staff. Drive from eastern shore for the sake of being disappointed Drive from eastern shore for the sake of being disappointed More

by MAKOSHARK8193 Verified Customer Verified Customer

Report | Print

Jaguar Land Rover West Columbia has the best Service department in Maryland! The work by the Technicians is Outstanding! My Service Advisor Tom Matthews is the best! His knowledge, expertis department in Maryland! The work by the Technicians is Outstanding! My Service Advisor Tom Matthews is the best! His knowledge, expertise and professionalism are second to none! Anytime I take my car to Jaguar Land Rover West Columbia I am confident that my car is in the very best hands I will not take my car anywhere else! More

by Tami B. Verified Customer Verified Customer

Report | Print

Got me in with no appt. Really was a great surprise. Appreciate them fixing the issue. Really was a great surprise. Appreciate them fixing the issue. More

by CHRIS.BEATTY Verified Customer Verified Customer

Report | Print

Tom was very helpful with my situation. Unfortunately, due to issues beyond his control, my vehicle cannot be serviced, Tom was very professional throughout the ordeal. Unfortunately, due to issues beyond his control, my vehicle cannot be serviced, Tom was very professional throughout the ordeal. More

by raymond.bowen Verified Customer Verified Customer

Report | Print

Great customer service ! !! I love how willing the team was to assist with the services and making sure all my needs were met! !! I love how willing the team was to assist with the services and making sure all my needs were met! More

by IBRAHIIM.DIAKITE Verified Customer Verified Customer

Report | Print