Tom Matthews
Tom Matthews at Smithtown Toyota
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Tom Matthews

Sales / Inventory management

Smithtown Toyota

360 E Jericho Turnpike
Smithtown, NY 11787

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4.7
21 Reviews
4.7

21 Reviews

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21 Reviews of Tom Matthews

October 12, 2024

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Employee Rating

Tom was great! He had everything prepared for the car and kept my son entertained More

by freddy.davis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Diego

Oct 15, 2024

Smithtown Toyota responded

Thank you, Freddy, for your wonderful review! We're thrilled to hear that Tom provided exceptional service and kept your son entertained during your visit. At Smithtown Toyota, we strive to make each experience enjoyable for our customers and their families. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

March 23, 2024

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Employee Rating

Great experience with my car purchase. Brad Reda, Tom Matthews & Diego Rivas were very courteous and professional with the process. Addressed all of my concerns. Would highly recommend thi More

by Sesmyth55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brad Reda, Diego Rivas

Mar 26, 2024

Smithtown Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

September 03, 2023

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Employee Rating

Purchase went smoothly. Everone in the dealership was friendly and down to earth. Tim Matthews was a pleasure to work with. He's really knowledgeable and kept me calm throug More

by LT
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: John Ferranola

Sep 06, 2023

Smithtown Toyota responded

Thank you for sharing your feedback about your experience with us, LT. I am glad to hear that you had a smooth and easy experience with us. Please let me know if there is anything else that we can assist you with. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

July 19, 2023

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My salesman Tom Mathews was a professionals in every sense of the word! No games here, pricing was the best and I looked at 3 other dealerships before I purchased. The Finance manager Diego Rivas was al More

by bourshead
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Ferranola , Diego Rivas

Jul 21, 2023

Smithtown Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. I believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

February 17, 2023

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This was the best experience we've ever had buying a new car. Tom Matthews was extremely helpful and so easy to work with. He did everything we asked and was always informative. We would highly recommend T More

by JS
Recommend Dealer
Yes

Other Employees Tagged: John Ferranola

Feb 21, 2023

Smithtown Toyota responded

Thank you for taking the time to share your feedback regarding your experience at Smithtown Toyota and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

October 20, 2022

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Long time customer of Smithtown, having purchased several cars from them. This recent experience changed my view of Smithtown Toyota. To begin with the salesman (Tom Matthews) was curt and self absorbed. The More

by GMCBuyerAbc
Customer Service
Friendliness
Price
Recommend Dealer
No
Oct 25, 2022

Smithtown Toyota responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Smithtown Toyota does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

April 16, 2022

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I like when I first stepped foot into the dealership it was welcoming and not pretentious. The best impressions are made by the sales representatives and service department. I lucked out with Tom Matthews More

by MJG 256
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Apr 16, 2022

MJG 256 responded

This is my unsolicited honest opinion

July 13, 2021

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Employee Rating

See Tom Matthews, I lost track of how many cars my family of 6 purchased over the years from Tom. Dealership experience is great too,. The actual facility could use a facelift, everyone is on top of each oth More

by farrellsix
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: John Ferranola

Jul 15, 2021

Smithtown Toyota responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

May 17, 2021

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Employee Rating

Tim Paton, Tom Mathews and Craig Miller we very helpful in getting me the best deal for my New 4 runner. The process went very smooth More

by gaudioreg
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Tim Payton, Craig Miller

May 19, 2021

Smithtown Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

May 16, 2021

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Employee Rating

Just took delivery on a 2021 Prius with salesperson Tom Matthews. This was - by far - the most seamless process I have experienced in the purchasing any automobile. The team (including Craig Miller) was ve More

by Jim Sartori
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Craig Miller

May 17, 2021

Smithtown Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Lauren Karakasians | customer.relations@smithtowntoyota.com | (631)724-3100 ext. 239

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