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Tom Lowther
Tom Lowther at Heiser Toyota
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Tom Lowther

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
411 Reviews
4.7

411 Reviews

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411 Reviews of Tom Lowther

March 03, 2025

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Employee Rating

Seems a bit unorganized for people checking in vehicles for service but overall ok I guess More

by Chrissy90
Service Price Transparency
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Recommend Dealer
Yes
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Mar 03, 2025

Heiser Toyota responded

Thank you for providing this feedback, Chrissy, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 03, 2025

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It is a friendly place compared to where I bought the truck i just dont get a good deal when I buy a truck at heifer overall a nicer, place where I actually talk to the manager about his Mexico vacati More

by richardzahorik08
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Lori Gong, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron , Matt Foti

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Mar 03, 2025

Heiser Toyota responded

Thank you for the kind words for our service department, Richard! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

March 03, 2025

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I am happy with this dealership and the servicing department. They always take good care of me. More

by Susan
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

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March 02, 2025

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Service was great. Tommy took care of us we were very happy and will be back. More

by TOMPTAK29
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Recommend Dealer
Yes
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Mar 03, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 28, 2025

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Employee Rating

The staff was very nice and pleasant to work with. When there was an a bit of miscommunication, it was cleared up and taken care of in a timely manner. More

by skybelott
Service Price Transparency
Service Time
Recommend Dealer
Yes
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Mar 03, 2025

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 21, 2025

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It's close, it's part of the Heiser family. Tom was great to work with More

by wdreck28
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Workmanship
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Service Communication
Recommend Dealer
Yes
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Feb 21, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Tom delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 21, 2025

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Good work I like to say thank you you doing great I look forward to seeing you again. Thank you More

by wilsoncha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Joshua Porter

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Feb 21, 2025

Heiser Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Toyota, we look forward to having you as a valued customer for many years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 21, 2025

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Employee Rating

When you first enter the service area, the service, writer was prompt and courteous. The waiting room was large and welcoming. More

by newball12
Recommend Dealer
Yes
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Feb 21, 2025

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 21, 2025

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Employee Rating

This dealership is always clean and everyone is courteous from start to finish. Always happy with the outcome More

by m_jacobson1982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2025

Heiser Toyota responded

Thanks for sharing your thoughts about your experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

February 19, 2025

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Employee Rating

Tom was great and efficient. The cost was fair and I saved money. Would go back again More

by mlindsay772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 19, 2025

Heiser Toyota responded

We are very happy that Tom provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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